About this Position This role focuses on delivering technical solutions and product applications to customers, including recommendations, demonstrations, and troubleshooting.
You will work closely with customers, sales, and internal teams to optimize adhesive and electronic assembly processes. The position involves technical visits, laboratory coordination, and documentation using CRM and LIM systems. You will support quality issue resolution, technical training, and knowledge sharing across teams.
What You´ll Do
- Responsible for product recommendations, customized products applications, new product demonstrations and troubleshooting for customers
- Consult customers on solutions generating value for their use cases Perform technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers with documentation in the CRM tool and the LIM system
- Work with application equipment to provide solutions to enhance customer adhesive related processes
- Leverage customer feedback to drive optimization in customer service and identify new business opportunities for sales colleagues.
- Reports quality issues / customers claims to relevant parts of the organization (incl. CCMS/CAPRIS).
- Drive customer experience by optimizing automated customer interactions and enhancing remote customer interactions.
- Identify opportunities to create customer value in remote settings by leveraging remote interaction tools (e.g. AR, VR).
- May supervise the laboratory work (incl. prioritization) for samples coming from customers, and report technical results to customers.
- Responsible for products application / technical training and coaching of field sales forces and customers.
- Responsible for directly communicating with sales, marketing, PD, Innovation, members of TCS field team or project team members Promote internally SBU innovations and best learnings cross accounts.
What makes you a good fit
- Bachelor's or Master's degree in Chemical Engineering, Materials Science, Polymer Science, Electronics, or related disciplines.
- >5 years of experience in application engineering, or R&D environments within adhesives, electronics, or specialty chemicals.
- Strong technical expertise in adhesives and electronic/semiconductor assembly technologies.
- Demonstrated ability to work closely with sales, field teams, PD, marketing, and customers.
- Experience operating in regional or matrix organizations.
- Strong communication, prioritization, and stakeholder management skills.
- Exposure to digital tools, data managementใ
Some perks of joining Henkel
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Medical Coverage for employees and eligible dependents
- Provident Fund
- Annual Physical Examination for employees
- Discounts on company products
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
