Application Support Engineer

Job Type: 1 year renewable contract

Application Support Engineer

Job Requirement:

• Minimum 2 years of working experience with Rest API services
• Minimum 2 years of working experience with React frameworks such as (Next/Nest.js)
• Minimum 3 years of working experience with microservices framework and containers
• Working experience with AWS Cloud
• Minimum 2 years of experience in application support, with a strong command of React.js, MSSQL database
• Solid understanding of Cloud AWS services and their application in a business environment, with hands-on experience in configuration and troubleshooting.
• Knowledge of IT Service Management (ITSM) frameworks and practices, such as ITIL.

Responsibilities:

• The Application Engineer performs Level 2 with expertise in Node.js, MSSQL, Windows systems, Cloud AWS services (EC2, ECS, S3, RDS, Cloudwatch etc.), and IT Service Management (ITSM). As a member of our team, you will play a crucial role in ensuring the availability, performance, and stability of critical applications across our organization.
• As an Application Support Level 2 specialist, your primary purpose is to ensure the reliable operation and optimal performance of critical applications essential to our organization's success.
• Collaborate closely with Level 1 support, development teams, and other IT stakeholders to address escalated technical issues efficiently.
• By leveraging your expertise in Node.js, MSSQL, UNIX/Linux, Cloud AWS, and IT Service Management (ITSM), you will play a crucial role in resolving incidents promptly, maintaining service levels, and minimizing downtime..
• Documentation of processes and troubleshooting steps will facilitate knowledge sharing, contributing to continuous improvement and ensuring seamless business operations.
• Oversight of various application support
• Provide second-level technical support for applications, handling escalated incidents from Level 1 support and ensuring timely resolution within defined SLAs.
• Utilize SQL queries to analyze and troubleshoot issues in MSSQL databases performing data fixes and optimizations as necessary.
• Administer and support applications running on EC2 environments, including shell scripting (e.g., Bash) for automation tasks, log analysis, and system monitoring.
• Configure, monitor, and troubleshoot Cloud AWS services (e.g., EC2, RDS, S3) used for application hosting, storage, and integration.
• Collaborate closely with development teams to escalate and resolve issues requiring code changes or enhancements.
• Implement and adhere to IT Service Management (ITSM) processes such as incident, problem, and change management.
• Document support processes, procedures, and troubleshooting steps to ensure knowledge sharing and training of Level 1 support teams.
• Participate in on-call rotation and handle urgent support requests outside regular business hours when necessary.
• Accountable for solving problems and dealing with difficulties in line with policy, process and other guidelines applying technical knowledge and expertise

Kindly revert with below details in addition to updated resume to [Confidential Information]

Full Name as per the Passport or IC :

Current Salary

Exp Salary (in SGD)

Notice period (availability)

Residential Status in Singapore

Reason for Change

Thanks & Best Regards

Rekha N

Senior Consultant

Whatsapp : +65 9473 3867

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https://www.helius-tech.com/careers/

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Singapore -Malaysia- India - Thailand – Japan