Job Description
Customer Operations & Service Recovery
Merchant & Customer Support (B2C / B2B)
CRM & Case Management Systems
Cross-functional Coordination (Operations,
Support, Internal Teams)
High-volume Case Handling
Data Accuracy, Documentation & Reporting
Multi-channel Communication (Phone, Chat, Social
Platforms)
MS Excel (Intermediate), Word, PowerPoint, Canva,
Photoshop, PowerBI, JavaScript, HTML
Adaptability & Fast Learning
