Job Description
1. Seller Acquisition & Onboarding (Mirakl AU Domestic)
- Support the identification, prospecting, and onboarding of Australia-based domestic dropship sellers on the Mirakl platform to close category gaps and support GMV growth.
- Conduct Australia-specific market and competitor analysis (pricing, assortment coverage, local demand trends, and marketplace benchmarks) to inform seller targeting and pipeline prioritisation.
- Assist in pitching the KrisShop Australia domestic marketplace value proposition, including access to a premium customer base, brand-safe environment, domestic fulfilment model, and marketplace visibility.
- Support commercial discussions with sellers covering commission structures, pricing expectations, fulfilment SLAs, cancellation thresholds, content standards, and performance KPIs, in line with Mirakl operating rules.
- Coordinate seller onboarding across Mirakl workflows, including seller invitation, documentation checks, finance setup, platform configuration, and readiness to trade.
- Support go-live preparation, including SKU validation, catalogue readiness, operational checks, and first-order monitoring
2. Seller Account Management & GMV Growth (Mirakl)
- Act as the day-to-day account contact for assigned Mirakl AU sellers, supporting smooth operations and commercial performance post-launch.
- Support the development and execution of seller-level growth plans, including GMV targets, SKU depth, pricing competitiveness, and participation in KrisShop AU campaigns.
- Monitor seller KPIs through Mirakl dashboards and internal reports, including GMV, order acceptance rates, cancellations, on-time dispatch, pricing compliance, and content quality.
- Prepare seller performance summaries and support regular business reviews, highlighting risks, underperformance, and optimisation opportunities.
- Work with sellers to improve catalogue quality, including titles, attributes, imagery, descriptions, metadata, and keyword alignment to improve conversion.
3. Category & Assortment Execution (AU Domestic)
- Support category planning by analysing historical performance, seasonality, and AU consumer demand signals across domestic dropship SKUs.
- Assist in identifying high-velocity SKUs, local bestsellers, emerging Australian brands, and assortment white spaces within assigned categories.
- Support execution of category campaigns, including vouchers, bundles, GWP, flash sales, and platform-wide promotions, in coordination with Marketing and Growth teams.
- Assist in SKU lifecycle management on Mirakl, including activation, optimisation, rationalisation, and delisting based on performance and compliance.
4. Operations & Seller Enablement (Mirakl AU)
- Ensure sellers are aligned with Mirakl AU domestic SOPs, including order acceptance timelines, dispatch SLAs, carrier requirements, returns handling, and cancellation rules.
- Liaise with Operations, Customer Experience, and Logistics teams to support resolution of order exceptions, seller-driven cancellations, fulfilment issues, and customer escalations.
- Provide hands-on support to sellers on Mirakl tooling, including order management, catalogue updates, fulfilment workflows, and incident resolution.
- Monitor seller adherence to platform policies, customer protection standards, and contractual obligations, escalating recurring issues where required.
5. Commercial & Financial Support (Marketplace)
- Support the execution of commission tiers, promotional rebates, and incentive mechanics within approved commercial frameworks.
- Assist in securing seller participation in joint campaigns, co-funded marketing, sampling, exclusives, and bundled offers relevant to the AU domestic market.
- Work with Finance to support monthly seller reconciliation, including payout checks, invoice validation, and issue resolution in line with Mirakl financial processes.
Job Requirements
- Diploma or Bachelor's Degree in Business, Marketing, Supply Chain, or related fields.
- Minimum 5 years of experience in marketplace account management, ecommerce partnerships, or brand/vendor management.
- Strong commercial negotiation skills and ability to influence stakeholders.
- Proven experience driving sales growth, managing GMV targets, and improving vendor performance metrics.
- Familiarity with marketplace platforms (Mirakl experience strongly preferred).
- Excellent interpersonal communication skills with the ability to manage external partners and internal cross-functional stakeholders.
- Highly organized, data-driven, and resilient in a rapidly evolving environment.
