Demonstrate sales leadership for staff by playing an active role on the selling floor
Continuously motivate sales team to meet assigned sales and productivity goals
Suggest in-store events and in-store incentives that will continue to grow customer base, with particular emphasis placed on building local market
Uphold excellent customer service standards and monitor staff performance to ensure that the service level is maintained
Provide recommendations and action plans in cooperation with the Retail Manager to develop sales for each product category and clientele
Be aware of local trading environment, market trends and its impact on our sales, including competitors trading activities and business strategy
Act as brand ambassador to strengthen/ build relationships and sales with VIP clientele, repeaters and new customers
Inventory Management
Ensure proper inventory mix matching to market needs and following Retail Manager instructions
Review merchandise assortment on a regular basis. Plan and take necessary steps to optimize stock level and stock mix to reflect sales, buying trends and customer demands.
Instruct and supervise staff in the correct execution of all company operating procedures, including merchandise receipt, pricing, counts and sales
Staff Management
Responsible for the calculation of commission and incentives for the sales team
Motivate, coordinate the work and coach the staff on the floor to achieve sales goals
Encourage and support the individual development of staff and communicate to Store Manager and SEAA Management staff suggestions and needs; encourage exchange of ideas and creativity
Promote and maintain harmonious staff relations
Identify individual and team trainings needs and communicate these needs to Retail Manager and SEAA Management
Supervise staff and enforce Company policies while adhering to proper procedures regarding disciplinary action
Ensure the proper management of staffing roster to provide appropriate store coverage
Coach and provide training to newly-joined staff
Administrative Management
Oversee all facets of store operation including billing, daily reconciliation reports, bank statements and sales reports to Retail Manager and SEAA Office
Take necessary actions to effectively control costs and ensure efficient operation in the store
Implement and support all security measures
Effective utilization of Retail Pro and its inventory management functions
Discuss with Store Manager to ensure appropriate assortment for the store
Provide monthly qualitative and quantitative business/ HR reports as stipulated by Retail Director and/ or SEAA office
Maintain good communication with the SEAA teams, mall office, related outside parties
Communication and Reporting
Inform Store Manager of decisions and procedures relating to business issues made at the store level
Inform Store Manager of changes relating to business and competition issues in the Shopping Mall
Obtain approval prior to implementation of new programs or procedures
Visual Merchandising
Ensure that Visual Merchandising is consistent with Company standards to maximize sales and merchandise turnover
Review in-store and window VM weekly in line with the given instructions
Work with the Retail Manager and Regional VM on installation of new window display and product launches
Profile
Minimum 5 - 7 years of related experience in retail/luxury industry
2 years of managerial experience
Bachelor's degree
Strong in commercial and customer service mindset
Outgoing, dependable, and pro- active team player
Good organizing and follow up skills
Excellent interpersonal, communication and networking skills
Ability to generate trust among both coworkers and clients
Result driven, capacity to implement all needed initiatives and demonstrate commercial creativity
