AVP, Client Solutions

About the role:

We are looking for a Client Solutions AVP with strong project management experience and deep accounting expertise to lead the Client Solutions team in onboarding new clients as well as servicing existing clients. In this role, you will oversee the overall client onboarding process, lead enterprise implementation projects, ensure effective system adoption, and provide accounting-related consultancy to clients. Experience in fund accounting is highly preferred.

To succeed in this role, experience in managing internal teams, along with external client account management, is essential. You will leverage your interpersonal and technical accounting skills to advise clients on pure accounting matters, ensure accurate and compliant system configuration, and collaborate closely with internal teams to deliver successful and on-time project implementations.

If you are passionate about financial technology, have strong accounting fundamentals, and are result-driven & motivated to make an impact, take a bold step toward Quantium. We'd like to speak with you.

What you'll be doing:

• Lead Client Solutions implementation team to ensure timely onboarding of new clients, healthy adoption & usage of system;
• Understand client use cases to ensure successful workflow integration post-implementation and map with key client accounts to ensure renewals and minimize client churns;
• Act as project manager to ensure timely onboarding of enterprise projects, healthy adoption & usage of system;
• Coordinate with Sales team to plan resources for new client kick-off meetings and data migration support;
• Ensure your team's new client onboarding, data migration and implementation tasks are on schedule;
• Guide and coach team members to resolve difficult client questions and situations;
• Provide professional responses and solutions to client inquiries related to financial and accounting matters, especially those requiring technical or fund-accounting knowledge;
• Handle and resolve project-related issues proactively, ensuring smooth progress and minimal disruptions during implementation;
• Advocate and build excellence in client servicing amongst all team members;
• Proactively make initiatives and implement changes to increase team efficiency.

Requirements:

• Graduated with a Bachelor's degree in Accounting.
• 7 - 10 years experience with accounting advisory, IT consulting, account management, audit/fund administration and/or management consulting;
• Leadership and team management experiences;
• Project and client management experiences;
• Knowledge of private equity and venture capital accounting preferred;
• Experience with IT system implementation (gathering user requirements, enhancement requests, working on systems implementations, training) a plus;
• Possess excellent communication and problem solving skills and able to handle difficult client situations;
• Interest in financial technology industry.

Location: True Digital Park, BTS Punnawithi, Bangkok (hybrid working & flexible hours)