Tea Bar Supervisor - AVANTCHA Tea Bangkok
This position is accountable for producing the following results:
- Assist the management of daily Hospitality & Retail operations.
- Train, develop and lead an outstanding Beverage & Retail Team.
- Drive revenue, implement targets and focus on conversions to achieve targets, profits and healthy margins.
Strategic & Tactical Responsibilities:
- Find great suppliers and setting up of SOPs to consistently improve standards
- Manage rosters ensuring adequate cover for the tea bar and shop floor for guest service opening & closing times
- Carry out quarterly performance reviews on team members to manage and motivate individuals, as well as providing clear direction and support as well as monthly check-ins.
- In the absence of the Hospitality Manager - Responsible for the induction, onboarding process and development of the team by providing on the job training and assessing progress, through written reviews and probations
- Train and develop the team to ensure they deliver outstanding guest service and have excellent product knowledge
- Ensure the Tea Bar and Retail Shop is always aesthetically pleasing and merchandised to the highest standards
- Opening, closing and cashing up correctly, ensuring all administration for the day has been completed correctly, including targets for the next day and a comprehensive handover
- Ensure all staff are kept up to date on changes to products, offers and promotions.
- Collaborating with the Hospitality Manager & Marketing Department in planning, organizing and hosting events and media campaigns
- Build a good supportive relationship with the Management team.
- Beverage Menu planning and creation
- Beverage and Food cost control
