Boutique IT Project Management Specialist(2-year contract)

About the role:

Manage the end-to-end delivery of IT scope for Boutique/Store projects, covering new, renovation, event, temporary setup and Retail sales office. Ensure smooth coordination with suppliers and timely implementation of all systems and infrastructure. Act as a key contact point for IT maintenance, coordinating with relevant teams and vendors to resolve all IT-related issues.

What impact you can create at CHANEL :

Project planning and costing

• Define IT scope and prepare design proposals in line with store requirements

• Estimate and validate project costs with all suppliers

Supplier management

• Coordinate with key vendors regarding CCTV, Access Control, Security, alarm and security monitoring, audio and visual systems (including salon-specific services), UPS, network and access points, internet connectivity, etc.

• Ensure clear communication, alignment, and accountability across all suppliers

• Understand expectations from the store planning team and landlord, and supervise vendors to deliver accordingly

Design and delivery of infrastructure solutions

• Design and deliver infrastructure solutions for store projects

• Define network design (LAN / WiFi) to meet business and operational needs

• Plan rack layout, power requirements, and overall site infrastructure readiness

• Design and coordinate AV system setup aligned with business usage

• Ensure full site readiness prior to installation

• Lead infrastructure UAT and support cutover activities

• Understand EUC dependencies to ensure seamless integration

Infrastructure delivery and governance

• Own end-to-end infrastructure delivery and governance

• Coordinate network rollout and ensure connectivity readiness

• Ensure rack, power, and AV readiness before installation

• Manage infrastructure UAT and cutover planning

Delivery and implementation

• Confirm device and equipment delivery timelines

• Coordinate installation, commissioning, and system testing

• Ensure all systems are implemented in line with design and project plan

• Ensure proper system handover to business users with clear documentation

Operations and maintenance

• Act as the main contact point for all IT-related issues for the store

• Coordinate with suppliers and internal teams to resolve incidents and technical issues

• Oversee ongoing service support after project completion

• Ensure preventive maintenance is in place for all IT systems

• Monitor service quality and follow up on issue resolution with vendors

What you will bring :

• 5+ years experience in infrastructure delivery

• Experience in retail or multi-site rollout environments preferred

• Strong vendor and stakeholder management skills

• Good command of English and Thai, with the ability to work and communicate effectively with construction project teams and external partners

• PMP/PRINCE2/ ITIL/ Network and/or security certifications preferred

• Able to travel to the sites to support the project

• Comfortable to start on a 2-year contract first.

What CHANEL can offer you :

• Opportunity to gain hands-on experience within a global luxury brand

• A collaborative and inclusive culture where you can learn from experienced team members and contribute to continuous improvement