JWe're looking for a highly motivated and results-oriented Business Development Manager with a strong understanding of the maintenance service industry. This role will be crucial in driving growth across our current and future service contracts, actively seeking new market opportunities, and fostering strategic partnerships. The ideal candidate thrives under pressure, takes strong ownership, possesses excellent English communication skills, and has a keen eye for optimizing service delivery and collaborative growth.
Responsibilities
Current Service Contracts & Projects
- Manage and optimize existing maintenance service contracts to ensure operational excellence and client satisfaction.
- Identify and address gaps in service delivery to strengthen overall maintenance operations.
- Streamline processes and workflows to reduce operational costs and improve efficiency of maintenance service delivery.
- Identify and pursue upsell opportunities for additional services or expanded contract scopes within current client accounts.
- Ensure adherence to service level agreements (SLAs) and maintenance KPIs.
Upcoming Service Contracts & Projects
- Lead the sales cycle for new maintenance service contracts, from lead generation to closing.
- Manage and mentor the sales team to consistently achieve and exceed sales targets for new service agreements.
- Develop and implement new service delivery models and solutions tailored to client needs within the maintenance sector.
- Define and set up new maintenance projects/contracts, ensuring seamless handovers to the Operations and Service Delivery teams.
- Oversee the Project Coordinator team to ensure effective client communication, project progress, and the achievement of maintenance KPIs in collaboration with the Operations team.
- Review tender documents, technical specifications, and client requirements for new maintenance bids.
- Develop detailed proposals and cost estimates for new service contracts.
Future Growth & Strategic Planning
- Conduct market research to identify and explore new market segments and expansion opportunities within the maintenance service industry.
- Strategize and execute initiatives to increase client retention and recurring revenue.
- Research and propose new business models and service offerings to adapt to evolving industry trends and technological advancements (e.g., predictive maintenance, IoT integration).
- Analyze competitor offerings to identify areas of strategic advantage.
- Build and maintain strong, long-term relationships with key clients and industry stakeholders.
Partnership Development & Management
- Identify, evaluate, and establish strategic partnerships that align with company goals and expand our service offerings or market reach (e.g., technology providers, complementary service companies, distribution channels).
- Develop and negotiate partnership agreements, ensuring mutually beneficial terms.
- Manage and nurture relationships with existing partners, ensuring ongoing collaboration and maximizing value from these alliances.
- Collaborate with internal teams (Sales, Operations, Marketing) to integrate partner solutions and ensure seamless execution of joint initiatives.
- Monitor and analyze partnership performance, identifying opportunities for optimization and growth.
Qualifications
- Proven experience in business development, sales, or project management within the maintenance service industry (e.g., facility maintenance, industrial maintenance, technical services).
- Demonstrated understanding of service contracts, SLAs, and recurring revenue models.
- Experience in identifying, developing, and managing strategic partnerships is highly desirable.
- Ability to work effectively under pressure and meet ambitious sales and project deadlines.
- Strong sense of responsibility and ownership for project success and client satisfaction.
- Excellent communication, negotiation, and interpersonal skills.
- Fluent in English.
