About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
Primary Duties & Responsibilities
- Identify new business opportunities for assigned territories / target market segments and ideal target customers
- Growth of existing assigned customers through cross selling new services.
- Identify market trends and competitive rate actions and communicates those trends to the product and management teams
- Exercises proactive solution development for target and existing customers
- Builds a solid understanding of target customers/assigned account base (contact, commodities/ trade lanes, type of business, contract information/exceptions, and service requirements)
- Assists and drives response strategy in the preparation of RFQ's and bids
- Identifies the competitive landscape and makes recommendations for continuous improvement initiatives
- Provides weekly and monthly performance metrics to the sales administrator
- Understands pricing and cost components associated with proposed solutions
- Performs for other duties including: sales presentations, developing deliverables, coordinating implementation, creating and adding to existing marketing materials
- Enters new customer data and other sales data for clients into Toll CRM and maintains this information per company policy
- Meets specific volume and revenue requirements for each product in the Toll portfolio as designated by the SVP, Sales
- Manages time and sales territory to be able to reach the desired amount of sales calls on a weekly basis ensuring maximum Toll exposure to the market
- Ensures effective and timely responses to all sales leads/key correspondence within identified timelines
- Manages expenses and other company assets in accordance with corporate guidelines
- Complies with all Toll policies and guidelines
- Performs other duties as assigned by management
KEY PERFORMANCE MEASURES
- Year-over-year growth in volume, Gross Profit and revenue, in line with company metrics
- Achievement of agreed service KPIs and customer satisfaction.
- Accuracy and timeliness of CRM data and business reporting.
- Alignment and execution of account development processes
- Successful implementation and governance of SOPs.
- Retention and expansion of key customers
Previous Work Experience & Qualifications
- Bachelor's degree in Business, Supply Chain, Logistics, or related field.
- Minimum 3 years experience in freight forwarding, logistics, or account management.
- Expertise in international and domestic logistics (air, ocean, customs).
- Strong analytical and problem-solving abilities, with the ability to interpret data into actionable business insights.
- High proficiency in Microsoft PowerPoint, Excel, and CRM platforms (e.g., Salesforce).
- Experience with EDI/API-based performance management and KPI tracking preferred.
- Proven record in managing complex customer relationships and driving account growth.
- Excellent communication and presentation skills, comfortable influencing across levels and geographies without direct authority.
- Strong relationship-building capabilities.
- Ambitious thinker with a results-oriented mindset.
- Resilient, adaptable, and culturally aware.
- Self-motivated, with ability to work independently.
- High integrity and professionalism.
What moves you
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don't meet all the requirements If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Thailand and be prepared to undertake pre-employment checks including a criminal history check and medical.
