About The Team
The role is responsible for end-to-end management of Acquiring Services products and features, from conceptualisation, design, and roadmap planning to implementation, rollout, and post-deployment monitoring.
Job Description
- Support end-to-end product development for merchant acquiring products and payment acceptance solutions, from requirement gathering to rollout.
- Coordinate with internal business, operations, engineering, and regional product teams in Singapore and Shenzhen to analyse, prioritise, and deliver product enhancements and integrations.
- Gather and document business requirements, prepare functional requirement documents (FRD/PRD), and work closely with cross-functional teams to ensure timely and quality delivery.
- Own User Acceptance Testing (UAT): Develop test cases based on business requirements, plan test schedules and resources, coordinate execution, track progress, escalate risks, and ensure clear documentation and timely resolution of defects.
- Support merchant onboarding, operational readiness, and go-live activities, including preparation of training materials and conducting briefings for internal stakeholders.
- Monitor product performance (e.g. transaction success rate, payment conversion, merchant adoption, operational issues) and support data analysis to drive continuous product improvements.
- Respond to production issues, investigate payment or integration-related incidents, troubleshoot with engineering teams, and coordinate timely resolution.
Requirements
- Fresh grad or 1-2 years of product management experience in financial services or related tech industries.
- Proven ability to launch and manage product features in fast-paced environments.
- Strong communication skills with the ability to clearly convey ideas and technical concepts.
- Proficient in English and Malay (written and spoken); Chinese is a plus.
- Detail-oriented, proactive, critical thinker with a growth mindset and strong team spirit.
- Experience in the Fintech industry is an advantage.
