Job Description
What would you do
This position is responsible to conduct Diagnostics at an Organization and Process level using the assets & tools (Celonis, Automation Identification Tools, PMM etc.) & implementing the interventions found and recommended. The position is required to:
Conduct GBS Diagnostic Studies to determine transformational innovative interventions to transform processes & Operations.
This position determines the best way to run the process with Non-Automation/Automation interventions using the Accenture Operations Tech Tool Stacks, RPA, AI/Analytics Tool Suite & Mini-Bot catalogue in order to deliver Value and Benefit to the Client's Operations process & organization.
Foundational Automation High Level and Detailed Assessments for External Clients
E2E Solution ownership for a set of processes regardless of which technology combination is underlying
Partner with the Client to understand current state of the process. Lead Client discussion to develop solutions and become a trusted transformation & innovation advisor for clients
Implement & execute recommendations made off the back of Diagnostic studies for clients to realize the value/benefits estimated
Conduct High Level and Detailed Assessments and Propose Solutions at various stages in the life-cycle of transforming a process or GBS/SSC organization
Detailed As-is Process Analysis to gauge Process and Technical Feasibility for transformation/Automation Solutions
Bring Process Reengineering, RPA, AI/Analytics & Mini-Bot knowledge together to bring digital transformation solutions for process automations to clients
Ability to break Vast Business Areas into palatable, smaller Process Segments for assessments
Based on high level process scan/analysis sessions effectively select/eliminate processes for further detailed assessment
Ability to visualize the transformed/automated process with a Design pattern thinking based on the intervention/automation Tool that is selected or is to be selected
Understand the commercial impact of a Tool selection
Holistic solution approach including the detail design plan to adhere to a hybrid-Agile implementation
Ability to apply the Design pattern thinking, Solution approach (Hybrid-Agile) leading to effective business case predictions
Identify repetitive manual tasks that have a potential for transformation/re-engineering/Automation
Propose standardization and re-engineering to optimize Automation potential
Ability to understand the process performance from a handling time perspective
Roles and Responsibilities:
Responsibilities include, but may not be restricted to (the standard suite of assets & methodologies prescribed are to be used):
Drive Client workshops to understand Scope and Process details
Conduct High Level Process and Technical Feasibility Assessment
Propose & define transformation/automation Scope of the process
Design a high level transformation/optimization/Automated Solution schematic
Create a Business View transformation/optimization/Automation Solution Design. This involves the detailing of the As Is procedural steps and the design of the To Be process flow when configured for transformation/optimization/automation for the identified & agreed scope
Assign Solution Complexity for the proposed Scope to be automated for the process
Understand Operational Metrics of the Process inclusive of Volume, Seasonality, Average Handling Time, etc., to gauge Effort and Benefits
Define a quantifiable Benefits Case to feed into the Business Case for the client
Identify and confirm the capacity required to run the to be process/automation in BAU/production through License requirements to meet the process SLAs with factors like incoming volumes, application availability, handling time etc.
Utilize the reusable Asset library & identify reusable components within each client
Create a plan (hybrid-agile) to automate the process.
Post Implementation support for Change Requests CR Impact analysis, Gauge feasibility, effort, timelines, Complexity, Benefits, etc.,
Lead & facilitate Sign off from the Client stakeholders on PDD, SDD, Scope and Plan
Ability to lead & conduct Proof of Concepts wherever required by the Client
What are we looking for
Functional Skills Required :
The knowledge and ability required to design, develop and deliver people and process solutions for clients. A specific knowledge and ability typically needed to fulfil responsibilities associated with work done and consistent with a talent segment and role
Strategic thinker with strong analytical and problem-solving skills
10+ years of experience in business transformation or business process improvement.
5+ years of people management experience, including managing leaders, and a strong desire to develop team member.
Business Analysis, Requirements Gathering
Analytics Solutions Design Skills
Stakeholder Management Skills
Project Management Skills
Story Telling or Communication Skills
Critical Thinking and Problem-Solving Skills
Transformation Skills
Design Thinking
Procurement and Finance Skills
Six Sigma Project Certification (Green or Black belt and LSS Certified)
RPA Tools Certification (for Design not coding)
