Monitor and manage operations of CBS, mCBS, nCBS and operations of Shopee International Platform (SIP).
Report a summary of data, operational concerns, and proposed improvement procedures to supervisors and other relevant parties.
Works with internal and external functions to properly handle pushed-out parcels.
Follow up and clear pending parcel status within the system to maintain the predetermined period.
Manage overall problems occur; responsible for the cross-communication between shifts and departments
Plan work schedules and assign duties to maintain adequate staff for the effective performance of activities and respond to fluctuating workloads, anticipating variances in staff and volume.
Handle backlog chasing and manage workflows to meet Service Level Agreements (SLAs).
Perform any other duties assigned by supervisors or managers.
Requirements
Bachelor's Degree or higher in Logistic management, supply chain, business administration or any related field
At least 1-3 years of working experience for Warehouse or Transport management (e-commerce is highly preferred)
Able to work with sorting machines and conveyors
Able to communicate in English is a plus
Possess problem-solving, multitasking, prioritizing, and conflict management skills
Ability to work under deadlines, tight timeline and extra-long working hours during campaign
Good interpersonal, communication and negotiation skills
Good team player
Strong working knowledge of Spreadsheets (Excel/Google Sheets)
Able to work on shift and day-off when required (mostly afternoon and night shift)
