Client Manager, Health & Benefits

3-5 Years

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Early Applicant

Job Description

Description

Client & Account Management Support

Support the day-to-day management of assigned client accounts under the guidance of senior client managers
Build and maintain effective working relationships with client contacts, including HR and benefits teams
Coordinate client communications, meetings, and follow-ups to ensure timely and accurate responses
Assist in the preparation and delivery of client reports, presentations, and governance materials
Support account planning activities and help track client deliverables, timelines, and service commitments

Operational Delivery & Project Coordination

Coordinate internal teams to support delivery of Health & Benefits services across broking, consulting, and operations
Assist in managing projects by tracking progress against objectives, timelines, and deliverables
Monitor day-to-day service issues, claims follow-ups, and client requests, escalating where appropriate
Support implementation and renewal activities, including data collection, analysis, and insurer coordination
Help ensure service delivery aligns with agreed scope, quality standards, and internal processes

Client Experience & Retention Support

Contribute to maintaining high levels of client satisfaction through proactive service and attention to detail
Support client review meetings, service updates, and feedback processes
Assist in identifying opportunities to enhance client value through additional Health & Benefits solutions
Work collaboratively with internal teams to help resolve client issues and improve service quality

Market Awareness & Team Collaboration

Develop understanding of the Health & Benefits market, including insurers, vendors, and regulatory developments
Support senior team members with market research, benchmarking, and client insights
Collaborate effectively with colleagues across functions to deliver integrated client solutions
Contribute to knowledge sharing and best practice initiatives within the Health & Benefits team

Qualifications

Other tasks assigned by the Company

Minimum 3-5 years experience in Health & Benefits consulting, brokerage, insurance, or an in-house C&B/HR role
University degree
Working knowledge of employee benefits plan design and administration
Familiarity with the Thailand insurance and vendor marketplace
Good communication skills with a strong customer service mindset
Ability to organize, prioritize, and manage multiple tasks effectively
Attention to detail and commitment to quality deliver
Willingness to learn and develop technical and client management skills
Ability to work independently as well as part of a team
Excellent Microsoft Office skills (Word, Excel, PowerPoint)
Proficiency in English

Competencies