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Client Manager, Health & Benefits

WTW
3-5 Years
Thailand

This job is no longer accepting applications

Job Description

Description

Client & Account Management Support

  • Support the day-to-day management of assigned client accounts under the guidance of senior client managers
  • Build and maintain effective working relationships with client contacts, including HR and benefits teams
  • Coordinate client communications, meetings, and follow-ups to ensure timely and accurate responses
  • Assist in the preparation and delivery of client reports, presentations, and governance materials
  • Support account planning activities and help track client deliverables, timelines, and service commitments

Operational Delivery & Project Coordination

  • Coordinate internal teams to support delivery of Health & Benefits services across broking, consulting, and operations
  • Assist in managing projects by tracking progress against objectives, timelines, and deliverables
  • Monitor day-to-day service issues, claims follow-ups, and client requests, escalating where appropriate
  • Support implementation and renewal activities, including data collection, analysis, and insurer coordination
  • Help ensure service delivery aligns with agreed scope, quality standards, and internal processes

Client Experience & Retention Support

  • Contribute to maintaining high levels of client satisfaction through proactive service and attention to detail
  • Support client review meetings, service updates, and feedback processes
  • Assist in identifying opportunities to enhance client value through additional Health & Benefits solutions
  • Work collaboratively with internal teams to help resolve client issues and improve service quality

Market Awareness & Team Collaboration

  • Develop understanding of the Health & Benefits market, including insurers, vendors, and regulatory developments
  • Support senior team members with market research, benchmarking, and client insights
  • Collaborate effectively with colleagues across functions to deliver integrated client solutions
  • Contribute to knowledge sharing and best practice initiatives within the Health & Benefits team

Qualifications

Other tasks assigned by the Company

  • Minimum 3-5 years experience in Health & Benefits consulting, brokerage, insurance, or an in-house C&B/HR role
  • University degree
  • Working knowledge of employee benefits plan design and administration
  • Familiarity with the Thailand insurance and vendor marketplace
  • Good communication skills with a strong customer service mindset
  • Ability to organize, prioritize, and manage multiple tasks effectively
  • Attention to detail and commitment to quality deliver
  • Willingness to learn and develop technical and client management skills
  • Ability to work independently as well as part of a team
  • Excellent Microsoft Office skills (Word, Excel, PowerPoint)
  • Proficiency in English

Competencies

  • Client focus
  • Influence and selling
  • Results focus
  • Collaboration
  • Thought leadership and innovation

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Health Benefits Consulting
Employment Type:
Full time

About Company

Job ID: 140212041

Last Updated: 10-07-2026 06:05:38 PM
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