Job Title: Clinical application specialist
Revised Date: Feb 2024
Department: Service
Location: Thailand
Functions: Clinical Application specialist
Remarks:Hematology/Urinalysis
Job Description:
- To analyze the local application cases raised from distributors or end users to provide the integral solution, and escalate to regional support if necessary.
- Provide the training program to local distributors, evaluate their application service ability and ensure distributors should provide qualified services to end users.
- Provide the professional application services to local KOL customers, establish the good relationship with doctors and increase the satisfaction of Mindray product and academic services.
- Regularly refresh and follow up the pending application problems and requirement from users and align with local internal and external team.
- Self-develop the training material and provide the qualified training program to distributors and end users as a trainer, and help department to develop internal trainers for the further education events.
Reporting Relationship
Line manager: National service manager
Matrix manager: Regional application manager
Main Contacts
External: Customers/Distributors
Internal: Application Team, Service Team, Sales Team
Job Qualifications And Experience
Education levels:
Graduate/Post-Graduate, major in Medical Laboratory Technology or Medicine related. Immunology or biochemistry background is in high priority.
Profession
Relevant Professional Category
Experience:
More than 3 years work experience in clinical laboratory with good operational skills in IVD products, such as hematology field. Be familiar with the principle, functional characteristics and clinical application of IVD products.
More than 5 years of clinical application experience in IVD product companies or their distributors/partners. Be familiar with application process and customer relationship maintenance.
Experienced in delivering technical trainings of IVD products.
Experienced in on-site technical support, such as troubleshooting.
Experienced in VIP customer services and professional communications
Language Skill
Good in both written and spoken English
Computer Skill:
Familiar with Computer and Office Software ( Word, Excel and PPT)
Other Knowledge And Skills
Customer orientated, with good interpersonal, Logical thinking and Good Communication Skills
Others
Well-organized, able to function independently with minimum supervision.
Enthusiastic together with a can-do attitude.
Willingness to be in a field-based role, supporting customers and travelling is required to perform the role.
Primary Responsibilities And Contribution
Main Activities
Work closely with the sales/engineer/internal application team to develop and optimize product attributes to achieve maximum customer preference in targeted segments, providing application and clinical support.
Help internal/external application team with the first unit installation training
Help distributors and internal application specialists to solve IVD product issues, response in time.
Collect distributors and end-users feedbacks; summarize and analyze customer requirements for future product development and upgrade.
Other Activities
Provide suggestions for the development of distributor's application team.
Have a deep understanding of the key accounts, which include good development and maintenance of customer relationship. Meanwhile have a close watch of competitor application activities.
Performs other related duties and responsibilities, on occasion, as assigned.
