Job Description
About Zeal Group
Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe. Headquarted in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus and our Global Customer Service Hub located in Kuala Lumpur, Malaysia. We are a product and people focused company who are passionate about growth, innovative technology, and collaboration
Goal: Be ultimately responsible for the regional business; provide leadership for the team, drive and thrive for a healthy and prosperous business growth for the region.
Key Responsibilities:
Business Growth
Work closely with group board members to set out an effective regional marketing and sales strategy and target Work closely with HRM and department heads to set out clear goals for each department and align with the company target Gather feedbacks across departments and ensure business needs are identified and delivered efficiently Work closely with Group Products department for new requirement and project implementation Research and analyze market trend, detailed competitor analysis, adjust business strategy accordingly Recruit, lead, mentor and inspire Sales team (leaders and individuals) to ensure sales targets are met
Operations
Work closely with HRM & OPM to establish effective operational structures across departments Work closely with Marketing department to provide sufficient resource for Business development; (offline MKT resource) Work closely with Operations and Client Services department to establish golden CS standard and superb client experience Ensure comprehensive procedure and appropriate corporate governance are in place and accurately documented ( proactive in advance with ops procedures, org structure, training and system in place to mitigate risks) Ensure a pleasant and safe work environment for all staff Provide structured reports for line managers
Talents
Work closely with HRM and Operational Manager to set out individual and department KPIs and review process Conduct/supervise regular training sessions across all departments to ensure good business knowledge across all departments Training and exams (how to calculate P&L, how to read client and internal journals) Motivate team Leverage individual's potentials Maintain a good talent pool for regional operation Adhere and implement corporate culture
Others
Conduct/supervise regular training sessions across all departments to ensure good business knowledge across all departments Ensure comprehensive procedure and appropriate corporate governance are in place and accurately documented Approve regional OPEX Ensure a pleasant and safe work environment for all staff
Role Authorities (Internal and External)
Internal
Work with HRM and propose recruitment head count plan to CSO for approval Approve staff spending Propose client compensation to Risk department
External
Approve client entertainment spending Approve marketing materials Approve marketing spending
Requirements
Qualifications:
Bachelor degree or above Minimum 3 years of experience in financial services sector
Professional Key Knowledge Area Requirement:
Minimum 3-years of experience in management position A proven track record of successfully leading and motivating diverse teams A retail facing experience will be a plus Able to work full time in Thailand In-depth knowledge of corporate tax law
Skills & Competencies
Solid leadership and management skill Able to work under pressure and great dedication Strong pro-activeness and problem-solving skills Excellent attention to detail Excellent communication & Negotiation skill Fluent in both Thai and English
