Customer Care Center, Senior Specialist

FIND YOUR BETTER AT AIA

If you believe in better, we'd love to hear from you.

About the Role

Responsible for handling and resolving complaints for customers
Responsible for litigation resolution for customers & AIA issues
Responsible for Loss& Fraud prevention programme and presentation to AIA management as assigned.
Other tasks as per assignment.

. Process customer complaint cases
. Resolve more complex complaints escalated by customer service or customer contact centre staff

. Responsible for other relating tasks as assigned to align with business policy and build long term business growth.

. Explore opportunity to improve work flow and build healthy environment

. Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

In accordance with recruitment policy and hiring standard of AIA (Thailand) Company Limited, after completing the selection process, you are required for criminal background check before joining the company. Your criminal record information will be retained according to the PDPA policy of the company. As per attached link