Customer Relations Officer/Senior Officer

Job Objective

Represent a positive image of the organization and deliver exceptional service to customers

Job Descriptions

• Represent a good image of the shopping mall and company

• Providing excellence service to customer at the assigned service counter including

- Information Center

- Parking Validation

- Redemption (Promotion & Rewards)

- Membership Services

- Selling and Issuing Gift Cards, Coupons, or Vouchers (Product)

- Baby Stroller & Wheelchair Service

- Assist with Customer Issues

- Receive and Handle Customer Feedback

• Support Company Activities and Events

• Comply with Company Policy

• Business Group Visit Laison

Hours of operation : 5 working days per week

2 Shift 9.00 - 19.00 Hrs. and 12.00 - 22.00 Hrs. (9 hours + Break 1 hours = 10 hours per days)

Functional Skills & Experiences

• 0-2 years experience in customer service

• Fluent of spoken and written English

• Competence in Computer & Digital Literary

• Familiar with application & program usage

• Understanding of basic calculation i.e. % discount, on-top discount, % redemption.