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Customer Service Executive
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Position Summary
The Customer Service Executive is responsible for processing customer orders, handling inquiries and ensuring timely and accurate service delivery while maintaining a positive customer experience.
Key Responsibilities
. Enter and process customer orders accurately.
. Confirm orders with customers and provide delivery timelines.
. Track orders and ensure timely fulfillment.
. Provide updates on order status, delivery schedules, and issues.
. Resolve routine customer issues and escalate when necessary.
. Fulfill individual and contribute to team KPIs (OTIF, order accuracy, response time).
. Liaise with logistics, warehouse, and planning teams to support order fulfillment.
. Follow up on delivery and documentation requirements.
. Other adhoc tasks where necessary.
Experience
Working Hours/ Location
Job ID: 152245513
Skills:
Customer Service, Customer Care, Customer Support, Call Centre, Bpo, Bps, Inbound, Outbound, Voice, Non Voice
Skills:
return shipments, Resolve Complaints, Prepare Shipments, Quality Initiatives, Customer Service, Email Communications, Customer Satisfaction, Team Player, Interpersonal Skills, responding to customer inquiries
Skills:
seafreight , Billing and accruals, Internal Controls, Customer Service, Cost management, Crossborder local trucking, Airfreight
Skills:
assisting others , Concierge and Uniformed Service Delivery, Supervisory Experience, Email, Records Management, Scheduling, Assisting students, Meet and Greet, Sorting, Answering Telephones, receiving post, Customer Service Representatives, Support students, Sales Administration, Admissions, Timely Delivery
Skills:
AWS, Customer Service, Credit Control
