Customer Service Manager

Company Description

NSG is a prominent privately-owned distributor of specialty ingredients in the ASEAN region, established in 1927. The company partners with leading global manufacturers to provide high-quality products, including cosmetics, food supplements, fragrances, flavors, food additives, and cleaning products. NSG also offers testing equipment and a comprehensive range of services to meet the diverse needs of its customers. Renowned for its industry expertise, NSG is committed to delivering excellence and building strong customer relationships.

Role Description

We are seeking a dedicated and experienced Customer Service Manager for a full-time, on-site role in Pravet District (Bangkok), Thailand. The Customer Service Manager will oversee daily customer service operations, ensuring exceptional customer satisfaction and efficient issue resolution. Responsibilities include leading and motivating a team of support representatives, analyzing service performance, enhancing service processes, and maintaining effective communication with internal teams and customers to deliver a superior customer experience.

Qualifications

• Proven expertise in Customer Service Management, Customer Support, Customer Satisfaction, Sales Order and Delivery Order Processing
• Strong Analytical Skills to evaluate service performance and implement improvements
• Excellent Communication skills, both verbal and written, for effective collaboration and customer engagement
• Leadership and team management experience with the ability to motivate and guide a team
• Fluency in Thai and English is preferred
• Familiarity with CRM systems and customer service tools
• Bachelor's degree in Business Administration, Communication, or related field