We are a startup company specializing in software development, dedicated to providing clients with comprehensive solutions in system development, marketing services, and operations management.
We have established a strong presence across diverse industries, including finance, manufacturing, advertising, retail, gaming, and cryptocurrency.
With a global client network, we strive to be the most trusted partner for our clients.
By leveraging our all-round capabilities in development, operations, and marketing, along with professional expertise and extensive experience, we help clients achieve efficient systems, stable operations, and precise marketing.
The Role
Key Responsibilities
- Monitor and evaluate customer service interactions (calls, chats, and emails) to ensure compliance with company standards.
- Identify trends, gaps, and areas of improvement in customer interactions.
- Collaborate with team leads and training departments to enhance processes and service delivery.
- Generate reports on quality performance and recommend action plans.
- Support the continuous improvement of customer service KPIs (CSAT, FCR, NPS, etc.).
Ideal Profile
- Mandarin and English is a must
- Proven experience in customer service or quality assurance within a support environment
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills in English and/or Mandarin.
- High attention to detail and ability to provide objective, constructive feedback.
- Open to candidates with no prior experience.
What&aposs on Offer
- Attractive Salary & Benefits
- Working From Home
