Customer Service Representative

Customer Service Representative (Cryptocurrency)

Responsibilities

• Handle inbound & outbound calls, emails, live chat, and social media (Facebook & LINE).
• Manage complaints and provide appropriate solutions or alternatives within set timeframes; follow up to ensure resolution.
• Identify customers needs, issues, and provide effective solutions or recommendations.
• Deliver accurate, valid, and comprehensive information to customers.
• Follow communication procedures, guidelines, and company policies.
• Coordinate and communicate effectively with internal and external parties to obtain necessary information for customers.
• Support other business units with customer liaison tasks.
• Work on a rotating shift basis.

Working Conditions

• Working Days: 5 days per week
• Operation Hours: 24/7 shift rotation (including weekends and night shifts)

Qualifications

• Bachelors degree in any field.
• Strong command of English (written and spoken)
• Basic computer literacy.
• Ability to multitask, prioritize, manage time effectively, and work under pressure.
• Willingness to work different shifts, including weekends and night shifts.
• Minimum 1 year of experience in customer service.
• Knowledge or experience in cryptocurrencies or trading will be an advantage.