Summary
At Ascendas Systems, we are committed to empowering engineers, educators, and researchers through world-class engineering and scientific computing solutions. As the Authorized Reseller and Training Partner for MathWorks in the ASEAN region, we work closely with academic institutions to elevate teaching, accelerate research, and inspire the next generation of innovators.
To support our growing academic customer base, we are looking for a Regional Application Engineer/ Customer Success Engineer who is passionate about education, technology adoption, and helping universities experience the full value of MATLAB® and Simulink®.
About the Role
As a Regional Application Engineer/ Customer Success Engineer, you will play a key role in driving the successful adoption of MathWorks tools across the academic ecosystem. You will work directly with faculty members, researchers, students, and institutional leadership to help them modernize their curriculum, strengthen research outcomes, and embrace industry-relevant workflows.
This is a regional-facing role that includes travel across ASEAN to deliver workshops, support strategic engagements, and strengthen relationships with academic partners. You will collaborate closely with account managers and the Customer Success Specialists (CSS) team to plan and execute customer success strategies that deliver measurable impact.
Key Responsibilities
- Engage proactively with academic customers to broaden and deepen the adoption of MATLAB and Simulink.
- Support educators in integrating MathWorks tools into teaching, labs, and project-based learning.
- Enable researchers to apply simulation, modeling, analytics, and algorithm development in their work.
- Manage customer success initiatives across multiple academic territories in the ASEAN region.
- Work closely with account managers and the CSS team to plan and execute strategic customer engagements.
- Conduct workshops, seminars, consultations, and enablement activities tailored to customer goals.
- Provide insights to internal teams on academic needs, trends, and opportunities.
- Build long-term partnerships with institutions and advocate for their success.
Skills & Competencies
- Adaptability: Comfortable working across diverse academic profiles, cultures, and regional environments.
- Technical Expertise: Strong foundation in engineering or science with practical experience using MATLAB/Simulink.
- Customer Experience & Influence: Ability to guide educators and researchers toward meaningful adoption.
- Strategic Execution: Capable of planning, executing, and assessing regional engagement strategies.
- Collaboration & Communication: Strong interpersonal, presentation, and cross-functional teaming skills.
- Leadership & Ownership: Able to lead discussions, influence institutional decisions, and drive continuous adoption.
Minimum Qualifications
- Bachelor's degree with 4 years of professional work experience, or
- Master's degree with 2 years of professional work experience.
Preferred Qualifications
- Degree in Engineering or Science.
- At least 2 years of industry experience in engineering, R&D, or related technical fields.
- Proven experience with MATLAB and/or Simulink in academic or professional settings.
- Strong interest in promoting engineering education and accelerating academic adoption of MathWorks tools.
- Knowledge of Model-Based Design (MBD) is an advantage.
- Excellent written, verbal, and presentation communication skills.
- Experience working in highly collaborative, cross-functional environments.
- Willingness to travel across ASEAN for workshops, meetings, and customer engagements.
