Customer Support Executive

Company: Tutedude

Duration: 3 Months

Location: Gurgaon Office

Stipend: ₹20,000 - 30,000 per month  (Gurgaon InOffice)

Working Days: 6 days a week

Company Description Tutedude is an e-learning platform founded by IIT Delhi alumni that offers self-paced courses supported by 1:1 live doubt solving and personal mentorship. The platform combines the flexibility of recorded content with the interactivity of live sessions, aiming to deliver a live lecture experience at each learner's own pace and time. Tutedude focuses on gamifying learning through rewards-based motivation to encourage course completion and sustained engagement. By bridging the gap between impersonal recorded courses and expensive live lecture platforms, Tutedude strives to make high-quality, interactive learning more accessible and effective.

Role Description The Customer Support Executive is a part-time remote role responsible for providing responsive, empathetic support to learners using the Tutedude platform. Day-to-day tasks include handling incoming queries via chat, email, and other online channels, guiding learners through course access and usage, and troubleshooting basic technical issues related to accounts and platform features. The role involves tracking and resolving support tickets, maintaining clear documentation of interactions, and escalating complex concerns to relevant internal teams when needed. The Customer Support Executive will also contribute to improving customer satisfaction by collecting feedback, suggesting enhancements to support processes, and ensuring a positive experience for learners throughout their journey.

Qualifications

• Strong customer-facing skills, including Customer Support, Customer Service, and Customer Satisfaction capabilities.
• Experience providing Online Support across chat, email, or helpdesk tools, with a focus on timely and clear communication.
• Ability to handle basic Technical Support tasks, such as assisting with login issues, navigation, and common platform errors.
• Excellent written and verbal communication skills in English, with a polite, professional, and learner-focused approach.
• Comfort working remotely, managing time effectively, and handling multiple queries simultaneously.
• Familiarity with e-learning or edtech platforms is an advantage; prior experience in support or service roles is preferred.
• Basic proficiency with common productivity and support tools (e.g., ticketing systems, CRM, spreadsheets, and messaging platforms).