Job Title: Customer Support Executive
Location: Gurugram (On-site)
Experience: 0–2 Years
Salary: ₹22,000 – ₹30,000 per month (Based on experience)
Working Days: Rotational Week-offs
Qualification: Bachelor's Degree (Any Discipline)
About The Role
Are you passionate about helping people and creating exceptional customer experiences We are looking for a Customer Support Executive who enjoys interacting with customers, solving problems, and delivering timely solutions. This is an excellent opportunity for fresh graduates and early-career professionals to build a rewarding career in customer service with a dynamic and fast-paced organization.
If you have excellent communication skills, a customer-first mindset, and enjoy working in a collaborative environment, we'd love to hear from you.
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, and other communication channels.
- Provide prompt, professional, and accurate support to customers.
- Resolve customer concerns and complaints with empathy while ensuring a positive customer experience.
- Process customer orders, requests, applications, modifications, and account-related queries.
- Escalate complex issues to the appropriate teams when required.
- Maintain accurate records of customer interactions, transactions, and resolutions in CRM systems.
- Coordinate with internal teams to ensure timely issue resolution.
- Stay updated on products and services to provide accurate information.
- Follow company policies, communication guidelines, and service standards.
- Meet customer satisfaction goals, response time targets, and call handling metrics.
- Build positive relationships with customers through effective communication and active listening.
- Identify customer needs and recommend appropriate solutions.
- Provide feedback to improve customer support processes and overall service quality.
Qualifications- Required:
- Bachelor's degree in any discipline.
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Ability to remain calm and professional while handling challenging situations.
- Good problem-solving and conflict-resolution abilities.
- Strong time management and multitasking skills.
- Ability to work in a fast-paced environment.
- Preferred:
- 0–2 years of experience in Customer Support, Customer Service, Voice Process, Call Centre, Client Support, or a similar role.
- Experience handling customer calls and inquiries.
- Familiarity with CRM systems and customer service practices.
- Customer-focused attitude with the ability to build trust and long-term relationships.
Apply If You Are
- A recent graduate looking to start your career.
- An experienced customer support professional with up to 2 years of experience.
- Someone who enjoys interacting with customers and solving problems.
- Looking for an on-site opportunity in Gurugram.
Skills: customer,communication skills,communication,customer service,wellness,crm,customer support
