Customer support (Hindi/Punjabi speaking)

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and online channels.
• Assist customers with questions about products/services, technical issues, and account-related inquiries.
• Record all customer interactions and maintain accurate documentation in our CRM system.
• Create and update knowledge base documents such as FAQs, troubleshooting guides, and standard responses.
• Prepare reports and documentation of customer communications for future reference.
• Collaborate with other departments to resolve complex customer issues effectively and in a timely manner.
• Proactively identify opportunities to improve processes and enhance customer satisfaction.

Requirements:

• Previous experience in customer service or a related field is a plus.
• Strong communication skills, both verbal and written.
• Good problem-solving abilities with a focus on customer satisfaction.
• Proficiency in using CRM systems and other customer support tools.
• Ability to multitask and work efficiently in a fast-paced environment.
• Attention to detail and a commitment to maintaining high-quality standards.
• Good command in Hindi, Urdu, Punjabi and English