Customs Operations Specialist

Key Responsibilities/ Challenges:

• Manage customs and compliance processes to ensure timely and cost-effective international shipments

• Execute custom brokerage activities such as maintaining shipment records and preparing customs documents, e.g., B/L, declarations, and clearance paperwork

• Accurately classify goods and calculate duties, tariffs, taxes, weights, and volumes

• Coordinate permits, licenses, and certificates required for customs clearance

• Manage filing of customs entries and enter the shipment details into E-paperless program submit to Customs Office.

• Handle daily customs declarations, post-clearance updates, and document archiving

• Able to identify facts and resolve customs-related issues and recommend solutions for external and internal.

• Coordinate with overseas offices, customs authorities, and shipping agents to confirm requirements, costs, and timelines

• Advise customers on customs regulations and trade compliance, including restricted or sanctioned destinations

• Develop a network of contacts to build up relationships and strengthen the DGF product and market knowledge

• To be control tower to cooperate with CS, customer, shipping and freight forwarder to complete customs declaration & clearance

Selection Criteria:

• Bachelor's degree in business management, Logistics or a related field.

• Holding a Customs Broker License is an advantage

• Experience with CargoWise (CW1) is an advantage.

• At least 2-3 years experience in Freight or Logistics.

• Understanding of customs clearance processes, with the ability to interpret regulations and provide practical guidance to ensure compliant and efficient shipments.

• Effective communication skill of spoken and written in English

• Have computer skill MS Office, Outlook