Key Responsibility:
- Responsible on Service awareness projects by gathering service data and produce knowledge, processes, and activities to promote customer focus and improve service standards and create a warm and friendly atmosphere for stores.
- Track stores service performance and other related data
- Analyse repeated problems / complaints and raise solutions
- Manage operation service center agents to accept phone call from stores and coordinate with relates team (PIC) to solve all operation issues within SLA
- Check all operation issues and give answers or assign to relates team to solve issues for stores
- Contact stores to check any information requested from Central Office is complete and clear enough
- Support any of business request to support store issues data
Qualifications:
- Bachelor's Degree in related field.
- Have experience 3-5 years in store operation improvement / Call Center / SRD / Supply Chain / Commercial
- Strong analytical and problem-solving skills with ability to identify root causes and propose effective solutions
- Good understanding of retail operations and service performance management
- Ability to manage multiple tasks and work under pressure in a fast-paced environment
- Strong coordination and stakeholder management skills across cross-functional teams
- Service-minded with a strong focus on customer experience and continuous improvement
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office (especially Excel and PowerPoint)
- Experience with StoreLine or related retail systems (RPM, RMS, RMR) is a plus
CP AXTRA | Lotus's
CP AXTRA Public Company Limited.
Nawamin Office: Buengkum, Bangkok 10230, Thailand
By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy.
