Position Title: Desktop Support Technician - English
Site: Singha Complex, Bangkok, Thailand
Key Responsibilities:
- Provide Level 2 desktop and site support for hardware, software, and network-related issues
- Troubleshoot and resolve problems related to Windows/macOS, Microsoft 365, printers, and standard business applications
- Support PC, laptop, and mobile device imaging, deployment, and replacement
- Diagnose and resolve network connectivity issues (LAN/Wi-Fi/VPN)
- Install, configure, and maintain workstations, peripherals, and AV equipment
- Escalate complex issues to Tier 3 or specialized teams when required
- Support user account management (Active Directory, Azure AD, password resets, permissions)
- Maintain accurate documentation and ticket updates in the ITSM system
- Assist with site moves, desk setups, and hardware inventory management
- Follow IT security, compliance, and change management procedures
- Provide excellent customer service and user communication
Qualifications:
- Associate degree in IT, Computer Science, or related field or equivalent experience
- 2–4 years experience in desktop or technical support roles
- Strong working knowledge of:
- Windows 10/11 and basic macOS support
- Microsoft 365 (Outlook, Teams, OneDrive)
- Active Directory / Azure AD
- Hardware troubleshooting (PCs, laptops, printers)
- Experience using ticketing systems (ServiceNow, Jira, etc.)
- Preferred Qualifications
- Industry certifications (e.g., CompTIA A+, Network+, Microsoft certifications)
- Experience with endpoint management tools (Intune, SCCM, JAMF)
- Basic scripting or automation knowledge (PowerShell a plus)
- Experience supporting multiple sites or enterprise environments
