Director, Operations Technology & Digital Enablement

In this role you will lead a team of system specialists and business analysts, own the end-to-end readiness for every new product launch, and actively champion the adoption of automation, AI, and digital tools across the Operations division.

You'll represent Operations in product development working groups, partner with IT, Distribution, and Product teams, and serve as the bridge between business need and technology delivery.

What You'll Be Responsible For

• Leading and developing a team of systems specialists and business analyst
• End-to-end system readiness for new product launches - Life, Credit Life, and more
• Managing UAT, defect resolution, implementation planning, and go-live execution
• Driving system enhancements and process reengineering initiatives
• Championing automation and AI tools to reduce manual effort and scale efficiency
• Providing strategic insight to senior leadership on system performance and gaps
• Managing change readiness and communication during system rollouts

What We're Looking For

• 10+ years in insurance operations systems, IT delivery, or digital transformation
• Strong life insurance background - you understand how operations work end-to-end
• Proven delivery track record: UAT, product launches, change management
• Hands-on exposure to automation and AI technologies
• A natural collaborator who can influence senior stakeholders across multiple functions
• Agile delivery experience and strong English communication skills

Why This Opportunity

This is a high-visibility role inside a leading global life insurer that is investing heavily in its digital operations agenda. You'll have real mandate, a dedicated team, and direct access to Operations leadership.

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.