E-Commerce Manager
Location: Elephant Building
About Dr. Pong
Dr. Pong is a fast-growing skincare brand driven by innovation, science, and customer-centric thinking. We are looking for a highly driven E-Commerce Manager to lead marketplace growth and accelerate our online business across all digital platforms.
Key Responsibilities
1. Marketplace & Channel Management
- Own and manage all marketplace channels (Shopee, Lazada, TikTok Shop, etc.)
- Develop and execute growth strategies across each platform
- Optimize product listings, pricing, promotions, and campaign performance
- Coordinate with internal teams and external partners to maximize channel performance
- Monitor competitor activities and market trends
2. Growth Strategy & Performance Optimization
- Develop short-term and long-term e-commerce growth plans
- Analyze sales data, conversion rates, traffic, and ROI to improve performance
- Identify new growth opportunities across platforms
- Drive campaign planning for mega campaigns, launches, and key sales periods
- Continuously test and optimize strategies to scale revenue
3. Customer Insight & Strategy Development
- Analyze customer behavior, feedback, and purchasing patterns
- Generate actionable insights to improve product positioning and marketing strategy
- Suggest new initiatives based on customer data and market trends
- Work closely with marketing and product teams to align strategy with customer needs
4. Innovation & New Initiatives
- Proactively explore new features, tools, and platform opportunities
- Pilot new ideas and growth experiments
- Identify potential new channels or partnerships
- Build scalable systems and processes to support rapid growth
Qualifications
- Bachelor's degree in Business, Marketing, E-Commerce, or related field
- 5+ years experience in e-commerce, marketplace management, or digital growth
- Strong analytical skills with ability to interpret sales and performance data
- Deep understanding of marketplace ecosystems (Shopee, Lazada, TikTok Shop, etc.)
- Growth mindset with strong problem-solving ability
- Highly proactive, hands-on, and execution-driven
- Fast learner with startup mentality
- Innovative thinker with ability to adapt quickly in a fast-paced environment
