Role Summary
As an Educational Counselor at upGrad, you will be responsible for driving learner enrollments and achieving revenue targets by managing the full sales lifecycle - from lead engagement to enrollment and post-sales relationship management.
In this role, you will act as a trusted advisor, helping working professionals identify the right learning path and demonstrating how upGrad's programs can accelerate their career growth.
The ideal candidate brings a hunter mindset, strong consultative selling skills, and deep experience in the education industry, with the ability to manage both B2C and B2C2B opportunities (individual learners and corporate-linked prospects).
Roles & Responsibilities
- Carrying weekly enrollment/revenue and collection targets.
- Owning the complete sales closing life cycle for leads assigned to you. This includes making phone calls, product demonstrations, sales closing, and post-sales relationship management.
- Engage with prospective learners via phone, email, and messaging platforms.
- Understand the learner's background, goals, and motivations to recommend suitable upGrad programs.
- Provide accurate information about course offerings, admission requirements, and career outcomes. Being a mentor and guide who potential learners can look up to for career advice.
- Follow up with leads promptly and maintain a high conversion rate.
- Collaborate with marketing and operations teams to ensure a seamless enrollment experience.
- Maintain detailed records of interactions and progress using CRM tools.
Skills & Requirements
- Minimum 5 years of experience in the education industry, preferably in EdTech or higher education sales.
- Proven experience in telesales, consultative sales, or enrollment counseling.
- Strong hunter mindset, proactive in identifying opportunities and driving conversions.
- Ability to handle B2C and B2C2B sales environments.
- Excellent communication, negotiation, and interpersonal skills.
- Strong consultative selling approach with empathy toward learner needs.
- Proficiency in CRM tools and Microsoft Office Suite.
- Results-oriented with the ability to work under revenue targets and fast-paced environments.
