Enterprise Account Manager, A2P SMS

Job Responsibilities:

1. Omnichannel Sales Expansion & Ecosystem Building;

1.1. Local & Regional Operator Cultivation: Formulate and execute deep-engagement partnership strategies targeted at Mobile Network Operators (MNOs) in Singapore and Southeast Asia. Establish long-term strategic relationships through C-level visits and commercial negotiations.;

1.2. Third-Party Sales Channel Empowerment: Develop and manage regional sales channels (e.g., Mobile Virtual Network Operators, large distributors, industry solution providers) to build a diversified sales network and maximize business coverage.;

1.3. Key Performance Metric Achievement: Take full responsibility for achieving mobile business revenue targets across the region, focusing on driving breakthroughs in four core sectors:;

1.4. Local MVNO Business: Drive local MVNO onboarding and operational launch by providing customized network and billing solutions to expand the user base.;

1.5. Mobile Data Business: Design and sell competitive local and regional data packages and Internet of Things (IoT) connectivity solutions to meet diverse enterprise and consumer needs.;

1.6. Roaming Business: Optimize and expand inter-regional and international roaming agreements, increase roaming settlement revenues, and ensure a seamless communication experience for users across the region.;

1.7. A2P Enterprise Messaging: Promote high-delivery, high-security A2P SMS gateway services to enterprise clients in finance, logistics, internet, and other sectors, tapping into enterprise-grade messaging potential.;

2. Global Supply Collaboration & Resource Allocation;

2.1. Precise Requirement Matching: Act as a bridge between regional demand and global supply. Accurately gather and analyze local and regional market requirements, technical specifications, and commercial terms to provide clear, actionable inputs to the global supply team.;

2.2. Product & Solution Localization: Collaborate with global product and supply teams to drive the localized adaptation of global standard products in Singapore and regional markets, ensuring product competitiveness and regulatory compliance.;

2.3. Delivery & Service Assurance: Oversee end-to-end delivery from contract signing to service go-live. Coordinate global technical, operations, and customer service resources to strictly fulfill Service Level Agreements (SLAs) for regional clients, boosting customer satisfaction and renewal rates.;

3. Market Insights & Strategy Iteration;

3.1. Competitive Intelligence Analysis: Continuously monitor the competitive landscape, regulatory dynamics, and technology trends in the Singapore and regional telecom markets. Produce high-quality market analysis reports periodically to support business decision-making.;

3.2. Business Model Innovation: Explore and pilot new business models and partnership opportunities based on market feedback and supply capabilities, including joint innovations in emerging fields like 5G private networks and edge computing.

Requirements:

1. Bachelor's Degree or above, preferably in Telecommunications, Electronic Engineering, Marketing, or a related field.;

2. Min. 3-5 years of sales or business development experience in the telecom industry, with at least 3 years dedicated to Mobile Network Operators (MNO/MVNO) or A2P/roaming businesses. Candidates with local Singapore operator resources and successful track records are strongly preferred.;

3. Deep understanding of the Singapore and Southeast Asian telecom market landscape, regulatory policies, and business culture.;

4. Exceptional commercial negotiation, account management, and cross-functional coordination skills.;

5. Proven success in building sales channels from 0 to 1 and driving complex projects to completion.;

6. Excellent written and verbal communication skills in English; proficiency in Mandarin or other Southeast Asian languages is a plus.;

7. Personal Attributes: Result-oriented, resilient under pressure, possessing keen business acumen and strong self-drive, with the ability to collaborate effectively across teams within a matrix organization.