Manage, coordinate, and execute events sold by the Event Sales team, ensuring seamless service delivery and exceptional guest satisfaction.
Serve as the main point of contact for clients after contract signing, gathering all event requirements and ensuring clear communication with internal teams.
Prepare and manage Banquet Event Orders (BEOs), ensuring accuracy and timely distribution to all operational departments.
Work closely with Sales, Banquet, Culinary, AV, Housekeeping, and other departments to ensure flawless event execution.
Conduct site inspections, preevent meetings, and client briefings to align expectations and confirm operational requirements.
Oversee event logistics including setup, timelines, floor plans, menus, and special requests.
Provide on-site support during events, troubleshoot issues promptly, and maintain service standards throughout.
Build and maintain strong relationships with clients, event organizers, wedding planners, and corporate partners to encourage repeat business.
Ensure accurate billing, review event charges, and follow up on payments as needed.
Assist in developing event concepts, packages, and enhancements to elevate the hotel's event offerings.
Qualifications
Bachelor's degree in Hotel Management, MICE & Event Management, or a related field.
Event sales or event planning experience in hotels, preferably 5-star luxury hotel (2 - 3 years for Executive, 4 - 6 years for Manager).
Excellent communication and client-handling skills with the ability to manage expectations professionally.
Good command of English (both written and spoken); additional languages are a plus.
Strong organizational, multitasking, and project management skills.
Detail-oriented with strong follow-through and the ability to perform under pressure.
Collaborative team player with a positive and service-oriented mindset.
Proficient in MS Office; knowledge of Opera or Envision is an advantage.
