Executive Housekeeper

Job Purpose:

To oversee and manage the housekeeping department, ensuring the highest standards of cleanliness, order, and appearance throughout the hotel. This role involves leading and supervising housekeeping staff, coordinating with other departments, managing inventory and supplies, and ensuring compliance with health and safety regulations. The Executive Housekeeper aims to provide a welcoming and comfortable environment for guests, enhancing their overall experience and satisfaction.

Tasks / Responsibilities:

· Responsible for the entire operation of the Housekeeping and Laundry department and the delegation of duties.

· Provide strong leadership and is readily accessible to staff.

· Support, motivate and train staff members that continuously strive for excellence in service and cleanliness.

· Respond to and follow through on all guest requests, concerns and problems.

· Maintain standards of cleanliness as per Leading Quality Assurance and Forbes Travel Guide.

· Conduct training and coaching sessions on chemical and equipment usage, departmental policies and procedures.

· Ensure that newly hired employees are provided with all the necessary tools and training in order for them to perform their daily tasks.

· Ensure that all employees are trained properly to a minimum of 4 hour per month

· Ensure schedules are adjusted with changes in occupancy levels

· Ensure that employees are development and supervisors and managers are empowered and held accountable.

· Aim to coach rather than discipline unless deemed necessary

· Conduct performance reviews and recommend discipline and termination of staff when necessary.

· Consistently monitor and control all labour cost, achieving targeted payroll and productivity.

· Monitor daily time card edit and prepare payroll to include extra earnings.

· Ensure that all employees are using their annual vacation and public holidays without having to carry them forward to the next year.

· Coordinate with the outside laundry cleaning companies to ensure that guest room linen, guest clothing and staff uniforms are correctly processed and returned in a timely manner.

· Manage operating expenses to minimize costs while still maintaining excellent guest services.

· Responsible for preparing and developing budget , forecasting and financial planning of the department,

· Monitor the administrative functions of the office to ensure accurate record keeping is maintained throughout the department.

· Maintaining inventories of amenities, chemicals and other supplies to ensure items are in stock and reordered in a timely manner.

· Supervise and conduct daily detailed inspection of guest rooms, public areas, back of the house.

· Ensure compliance with hotel's Standards of Excellence, health, sanitation standards and regulations, to achieve a high level of cleanliness and guest satisfaction.

· Refer and follow up on maintenance issues with Engineering to protect hotel assets, ensuring a safe, accident free environment for guests and employees.

· Inspect and monitor work of contracted labour.

· Recommend changes on innovations to practice, procedure and operation with potential favourable effect on service and quality assurance to the Hotel Manager

· Assist in ensuring that the company's values and mission is maintained, communicated and enforced throughout the organization as a member of the team.

General:

· Ensure individual style, working practices, and conduct align with COMO's Mission, Vision and Values.

· Enhances team morale and spirit by cultivating strong relationships with hotel colleagues.

· Undertakes any additional tasks as instructed by the superior.

· Is thoroughly acquainted with all health and safety, fire, and emergency procedures.

· Adheres to high standards of personal hygiene, attire, uniform, and body language.

· Remains courteous and professional in all situations that reflect on the hotel's reputation.

· Attends meetings and training sessions as required by the superior.

· Actively participates in and supports the hotel's sustainable practices, contributes and initiatives.

· Ensures that all activities are conducted with honesty, integrity, and in line with Thai law.