Field Sales Executive

Welcome to DHL eCommerce!

We are excited to announce an exceptional opportunity within our organization for individuals seeking to join the dynamic world of DHL eCommerce. As part of our continuous growth and commitment to excellence, we are looking for talented professionals to contribute to our expanding global network.

At DHL eCommerce we provide a variety of international and domestic standard parcel delivery services in more than 35 countries around the globe. In selected markets we furthermore offer fulfillment services to customers. In line with the Group Strategy our aim is to be a leading provider of e-commerce related logistics. For this we are designing solutions across the entire DHL Group service portfolio for selected customers. As an integral part of the DHL Group, we leverage our extensive global network and cutting-edge technology to offer end-to-end e-commerce logistics solutions to our customers.

Joining our team means becoming part of a diverse and inclusive workplace culture that fosters collaboration, creativity, and personal growth. We value the unique perspectives and skills that ea ch individual brings, and we believe that together we can achieve great things. As a global leader in logistics, DHL eCommerce offers unparalleled opportunities for career development and advancement, allowing you to unleash your full potential.

Essential Duties and Responsibilities

Customer & Stakeholder Management

• Develop and aggressively win new B2C businesses.
• Develop and maintain strong existing customer relations and loyalty by ensuring customer satisfaction.
• Lead and manage customer presentations and proposals and conduct monthly performance reviews together with customers and internal stakeholders.
• Prepare weekly updates on pipelines and target achievement and review opportunities and business plans.
• Provide regular updates and resolutions on business challenges and customer satisfaction.
• Work with other Business Units to generate potential leads, liaising with them to support projects requiring domestic services.
• Work closely with internal stakeholders to ensure cross-functional collaboration, ensuring high-quality service is delivered.

Process Management

• Build a strong client relationship to ensure accounts perform and grow to their maximum potential, reducing the attrition rate and minimizing opportunities for competitors to gain business.
• Implement and execute sales activities to achieve target budgets and maximize growth within the existing customer base.
• Conduct presentations of products and present customized offers to customers.
• Continually develop knowledge of products/services and general commercial awareness to provide the best possible solutions for customers.
• Provide feedback and recommendations to further improve business operations.

Desired Skills / Qualifications

• Minimum 1-2 years of professional experience in a comparable organization and/or function with a proven track record of new business development and successful delivery against growth targets.
• Experience dealing with customers at a senior level.
• Good understanding of the eCommerce industry.
• Excellent presentation skills and communication skills (English & Thai), both spoken and written.
• High analytical and sales skills, good project management skills.
• Good MS Office skills (Word, Excel, PowerPoint, etc.)