Welcome to DHL eCommerce!
We are excited to announce an exceptional opportunity within our organization for individuals seeking to join the dynamic world of DHL eCommerce. As part of our continuous growth and commitment to excellence, we are looking for talented professionals to contribute to our expanding global network.
At DHL eCommerce we provide a variety of international and domestic standard parcel delivery services in more than 35 countries around the globe. In selected markets we furthermore offer fulfillment services to customers. In line with the Group Strategy our aim is to be a leading pro vider of e-commerce related logistics. For this we are designing solutions across the entire DHL Group service portfolio for selected customers. As an integral part of the DHL Group, we leverage our extensive global network and cutting-edge technology to offer end-to-end e-commerce logistics solutions to our customers.
Joining our team means becoming part of a diverse and inclusive workplace culture that fosters collaboration, creativity, and personal growth. We value the unique perspectives and skills that each individual brings, and we believe that together we can achieve great things. As a global leader in logistics, DHL eCommerce offers unparalleled opportunities for career development and advancement, allowing you to unleash your full potential.
Responsibilities :
- Understand our customer's business (either via Sales or direct interaction) and assess a suitable integration solution (Portal or API) to meet our customer's shipping requirements.
- Manage the customer on boarding process from beginning to end ensuring adherence to processes and timely resolution of implementation issues.
- Execute project management responsibilities to enable seamless on boarding and deliverable timelines.
- Work in conjunction with cross-functional teams (i.e. Sales, Product, Finance, Operations, IT, Customer Service) to provide guidance on correct processes and procedures of customer on boarding. It is vital to ensure proper implementation of customers requirements.
- Evaluate customer's business requirements and recommend enhancements to provide Best in Class solutions. To provide a holistic solution and assess downstream system integration challenges, if any. To include cross-functional teams in the solution design (if applicable) so as to address/mitigate any process/system gaps.
- Provide excellent customer service to both internal and external parties through effective communication, implementation, and follow up regarding projects and scheduled service programs.
- Provide technical and business expertise to customers and their clients (where applicable) during / post implementation/integration process.
- Coordinate resources and activities between customers and IT as required.
REQUIRED SKILLS:
- Strong Business IT knowledge and skills (especially in XML and JSON languages).
- Strong project management skills.
- Strong interest in learning and applying new product concepts to become subject matter expert resource for DHL eCommerce shipping services and solutions.
- Strong business acumen to drive results.
- Possess a customer-centric mindset and a positive and can-do attitude.
- Pleasant disposition and enjoy meeting people.
- Proficient in MS Office (Word, Excel, Outlook, PowerPoint, Visio).
- Effective presentation, oral and written communications skills.
- Self-motivated and ability to work independently.
- Ability to understand and effectively communicate technical integration/implementation terminologies and processes in layman language.
- Willing to travel.
EDUCATION / EXPERIENCE:
- Bachelor's Degree and minimum 3 years of relevant experience.
- Proven experience in Customer Relationship Management, Project Management, People Management, and Service Quality Management preferred.
- Experience in eCommerce, Supply Chain, Shipping, Mail or Logistics preferred.
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