Job Description Summary
As a Field Service Engineer at GE Medical Systems (Thailand) Ltd., you will be responsible for the installation, maintenance, troubleshooting, and repair of a wide range of GE medical imaging equipment and other healthcare technology within Thailand, ensuring optimal performance and customer satisfaction. You will support repair and maintain of Diagnostic Imaging Systems such as Magnetic Resonance Imaging (MRI) and Computed Tomography (CT).
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Responsibilities
Job Description
- Perform on-site installation, commissioning, and validation of GE Medical Systems products, including but not limited to MRI, CT, X-Ray, Ultrasound
- Conduct routine preventive maintenance (PM) according to established schedules and procedures to maximize equipment uptime and extend asset life.
- Diagnose and troubleshoot complex technical issues, both remotely and on-site, using schematics, diagnostic tools, and technical manuals.
- Execute corrective maintenance (CM) and repairs, replacing faulty components and ensuring equipment returns to full operational status.
- Provide technical support and training to clinical users on equipment operation, basic troubleshooting, and safety protocols.
- Document all service activities, including installations, maintenance, repairs, and customer interactions, accurately and in a timely manner.
- Manage spare parts inventory, tools, and test equipment efficiently, ensuring availability for service calls.
- Adhere to all GE Medical Systems and local regulatory safety, quality, and compliance standards.
- Build and maintain strong customer relationships, acting as a trusted technical advisor and ensuring high levels of customer satisfaction.
- Participate in continuous learning and training programs to stay updated on new products, technologies, and service procedures.
- Collaborate with sales, applications, and technical support teams to resolve complex customer issues.
- Be available for on-call duties and travel extensively throughout Thailand as required.
Qualifications
- Bachelor's degree in Biomedical Engineering, Electrical Engineering, Electronics Engineering, or a related technical field.
- Minimum of 3-5 years of experience in field service, preferably with medical imaging equipment (e.g., MRI, CT, X-Ray) or other complex medical devices.
- Strong technical aptitude with proven ability to diagnose, troubleshoot, and repair electronic and electro-mechanical systems.
- Familiarity with network protocols, software troubleshooting, and computer hardware.
- Excellent problem-solving skills and the ability to work independently under pressure.
- Proficiency in reading and interpreting schematics, wiring diagrams, and technical manuals.
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical individuals.
- Customer-focused with a commitment to delivering high-quality service.
- Fluent in Thai and proficient in English (both written and spoken).
- Possession of a valid Thai driver's license and a clean driving record.
- Ability to lift heavy equipment and work in various clinical environments.
- Willingness to travel extensively throughout Thailand and work flexible hours, including on-call rotations.
Inclusion and Diversity
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
Additional Information
Relocation Assistance Provided: No
