Job Description Summary
A field service engineer to support repair and maintain of Diagnostic Imaging Systems such as Magnetic Resonance Imaging (MRI) and Computed Tomography (CT).
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Job Description
Job Summary
As a Field Service Engineer at GE Medical Systems (Thailand) Ltd., you will be responsible for providing expert on-site technical support for our cutting-edge medical imaging and diagnostic equipment, ensuring optimal performance and customer satisfaction across various healthcare facilities.
Job Responsibilities
- Perform installation, maintenance, troubleshooting, and repair of GE Medical Systems equipment, including but not limited to MRI, CT scanners, X-ray systems, and ultrasound machines.
- Conduct preventative maintenance and calibration checks to ensure equipment operates within specified parameters and complies with all safety regulations.
- Diagnose and resolve complex technical issues, utilizing diagnostic tools, service manuals, and remote support resources.
- Provide timely and accurate documentation of all service activities, including service reports, parts usage, and customer feedback.
- Train hospital staff and other end-users on the proper operation and basic maintenance of GE Medical Systems equipment.
- Maintain a strong understanding of GE Medical Systems product lines, software, and industry advancements.
- Manage customer relationships, ensuring high levels of satisfaction through professional communication and effective problem-solving.
- Adhere to all company safety policies, quality standards, and regulatory requirements.
- Participate in on-call rotations and be available for emergency service calls as needed.
- Collaborate with sales, applications, and technical support teams to address customer needs and improve service delivery.
Job Qualifications
- Bachelor's degree in Biomedical Engineering, Electrical Engineering, Electronics Engineering, or a related technical field.
- Minimum of 3-5 years of experience in field service, preferably with medical imaging equipment.
- Strong technical aptitude with a proven ability to troubleshoot and repair complex electronic and mechanical systems.
- Proficiency in reading and interpreting schematics, wiring diagrams, and technical manuals.
- Excellent problem-solving skills and a methodical approach to fault diagnosis.
- Strong communication and interpersonal skills, with the ability to interact professionally with customers and colleagues.
- Ability to work independently and manage time effectively in a field-based role.
- Fluency in Thai is highly desirable. Proficiency in English (both written and spoken);
- Valid driver's license and a willingness to travel extensively within Thailand.
- Experience with GE Medical Systems equipment is a significant advantage.
- Ability to lift and move heavy equipment as required for installations and repairs.
Additional Information
Relocation Assistance Provided: No
