Finance Operations Manager

Manager - Disputes, Finance Operations

Bangkok, Thailand

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.

Get to Know our Team

Strategic Partnerships is a team of creative entrepreneurs that develop solutions for Agoda's and other Booking Holdings brands non-accommodation partners. We design tailored business and product solutions with our partners and help them generate measurable value.

As the backbone of this function, the Finance Operations team acts as the critical line of defense for Agoda's Strategic Partnerships. We ensure financial integrity by validating partner claims and optimizing operational efficiency. We are a data-driven unit that moves fast, prioritizing accuracy and partner trust.

The Opportunity

You will manage the Disputes & Finance Operations function, acting as the operational lead for resolving complex B2B payment discrepancies. This role requires a hands-on leader who can investigate high-stakes claims, ensure accurate financial execution, and drive automation to shift the team from reactive dispute handling to proactive prevention.

In this Role, you will:

• Lead Investigations: Verify high-value payment claims against internal data to ensure precision in financial processing.
• Resolve Disputes : Drive alignment across Tech, Finance, Account Managers, and Partners to close complex cases.
• Data analysis & insights: Deep-dive into dispute and operational data to identify trends and root causes, track productivity KPIs, and translate findings into clear, actionable insights.
• Manage the Team: Lead and mentor a team of specialists, fostering a culture of accuracy, speed, and ownership.
• Drive Optimization: Spearhead initiatives to automate manual workflows and reduce future dispute volumes.
• Prioritize Resources: Independently analyze risks and data to align team priorities with shifting stakeholder needs.

What you'll Need to Succeed:

• Minimum 8 years in data-driven operations, disputes, or specialized support; 3+ years in people management.
• Excel proficiency required; ability to validate data-heavy claims.
• Strong analytical and communication skills: Translate complex data into clear, actionable insights and communicate them effectively to technical and non-technical stakeholders.
• Ability to balance contractual obligations with partner relationships and business goals.
• Exceptional English fluency to manage high-stakes discussions with internal and external stakeholders.
• Detail-oriented and hands-on, with the agility to navigate ambiguity and deliver speed with accuracy.

Great to have:

• Experience in B2B partner operations, Vendor Management, or Payment Disputes.
• Working knowledge of SQL and data visualization tools (e.g., Tableau).