About This Role
The Head of Sales is responsible for leading and driving the overall sales strategy, revenue growth, and business development activities of the logistics organization. This role oversees the sales team, develops strategic partnerships, identifies new market opportunities, and ensures the achievement of sales targets across logistics services, including freight forwarding, warehousing, transportation, supply chain solutions, and value-added logistics services.
The ideal candidate is a strategic leader with strong commercial acumen, extensive experience in the logistics and supply chain industry, and a proven track record of delivering sustainable business growth.
Responsibilities
- Develop and execute the company's sales strategy to achieve revenue and profit targets.
- Identify new business opportunities, market trends, and customer segments.
- Drive business expansion through customer acquisition and key account development.
- Establish annual sales plans, budgets, forecasts, and performance metrics.
- Build and maintain strong relationships with key customers and strategic partners.
- Lead negotiations for major contracts and long-term agreements.
- Ensure high customer satisfaction and retention through effective account management.
- Resolve escalated customer issues and support service recovery initiatives.
- Lead, coach, and motivate the sales team to achieve individual and team objectives.
- Establish a high-performance sales culture through performance management and continuous development.
- Recruit, train, and develop sales professionals and future leaders.
- Monitor and evaluate sales team performance through KPIs and regular reviews.
- Analyze industry trends, competitor activities, and market conditions.
- Develop strategies to maintain competitive advantage and market share growth.
- Collaborate with marketing teams to strengthen brand positioning and lead generation initiatives.
- Work closely with Operations, Customer Service, Finance, and Product teams to ensure service excellence.
- Support the development of customized logistics solutions for customers.
- Participate in strategic planning and executive leadership meetings.
- Prepare and present sales performance reports to senior management.
- Monitor sales pipeline, forecasting accuracy, and business development activities.
- Ensure compliance with company policies, industry regulations, and ethical business practices.
Qualifications
- Bachelor's degree in Business Administration, Marketing, Logistics, Supply Chain Management, or related field.
- MBA or advanced business qualification is preferred.
- Minimum 10 years of sales experience, with at least 3 years in a senior sales leadership role.
- Proven experience within logistics, freight forwarding, transportation, warehousing, supply chain, or 3PL/4PL industries.
- Demonstrated success in achieving significant revenue growth and managing large sales teams.
- Experience handling key accounts and enterprise-level customers.
