Responsibilities
1. Strategic Leadership & Business Alignment
- Develop and execute operational and development strategies in line with the group's hotel business direction.
- Translate corporate goals into clear action plans for operations, development, and asset performance.
- Provide strategic input to the Head of Hotel Business and Executive Committee.
2. Hotel Operations Oversight
- Oversee operational performance of both managed and branded hotels to ensure service excellence and profitability.
- Review key operating indicators (GOP, RevPAR, guest satisfaction, cost control, etc.) and recommend improvement plans.
- Work closely with General Managers and Cluster Heads to ensure alignment with brand standards and financial targets.
3. Development & Expansion
- Identify, evaluate, and negotiate new hotel development and management opportunities (both third-party and owned).
- Lead feasibility studies, financial analysis, and due diligence for new projects or rebranding opportunities.
- Collaborate with investors, owners, and development partners to expand the hotel portfolio.
4. Brand Management & Operator Relations
- Oversee relationships with hotel operators and brand partners to ensure alignment with group objectives.
- Monitor and evaluate the performance of hotel management agreements (HMAs) and franchise contracts.
- Drive development and positioning of the group's own hotel brand(s) for growth and market differentiation.
5. Financial & Asset Performance
- Monitor property-level P&L and ensure strong asset returns through operational efficiency and revenue management.
- Support annual business planning, budgeting, and capital investment planning.
- Provide recommendations to enhance long-term asset value.
6. People Leadership & Development
- Lead and mentor a cross-functional team (Operations, Development, and Technical Services).
- Foster a high-performance culture with focus on collaboration, agility, and service excellence.
7. Governance & Compliance
- Ensure operational compliance with legal, safety, and brand standards.
- Implement governance frameworks and risk management protocols for sustainable business operations.
