Head of Quality, Trade Compliance & Assets

Responsibilities

• Lead and coordinate the development, implementation, and maintenance of the Quality Management System (QMS) to ensure alignment with business processes across all sites.
• Ensure the effectiveness of Quality activities at each site and compliance with QMS standards.
• Monitor and analyze country-level Quality performance, including risk assessments, gap analysis, and quality improvement initiatives.
• Drive continuous quality improvement programs at the national level in alignment with Global and Regional QA strategies.
• Manage Quality performance for LSH operations, ensuring adherence to required standards.
• Oversee the effectiveness of corrective and preventive actions (CAPA/CAR) to ensure timely and sustainable resolution of issues.
• Ensure service quality KPI achievement and provide insights with actionable recommendations to management.
• Facilitate coaching, training, and guidance for regional QA teams to reinforce consistent quality practices.
• Collaborate with cross-functional teams to address quality issues, enhance processes, and promote a culture of continuous improvement.
• Support internal and external audits, prepare required reports, and ensure compliance with regulatory and organizational quality requirements.

Requirements

• Minimum of 10 years experience in Quality Assurance or Quality Management Systems (QMS).
• Bachelor's degree in Engineering or a related field.
• Professional certifications in Quality Management (e.g., ISO, Six Sigma, or equivalent) are strongly preferred.
• Proven ability to collaborate effectively across diverse functions within a large organization.
• Demonstrated hands-on expertise in driving quality initiatives, performance improvement, and cross-site alignment.
• Able to travel and work in outer area of Bangkok or upcountry sometime required
• Good communication both in Thai and English is mandatory for this role