Hotel Manager works with Executive Committee members and department heads to develop and implement the operations strategy and ensuring implementation of brand strategies and initiatives. The position ensuring operations meet the target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the target customer and property employees and provides a return on investment.
Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Food and Beverage, Rooms, Spa & Health Club, Engineering, Security, Safety & Quality.
Responsibilities
- Drive Profitability: Manage budgets, analyze financial performance, and maximize revenue while maintaining profitability.
- Guest Experience: Oversee all operations to ensure a superior guest experience.
- Team Leadership: Lead and motivate a high-performing operations team.
- Strategic Planning: Develop and implement operational strategies aligned with business goals.
- Financial Analysis: Analyze financial reports, identify areas for improvement, and control expenses.
- Service Excellence: Implement brand standards and drive continuous service improvement.
- Employee Management: Recruit, train, and develop a talented operations team.
- Human Resources: Conduct performance reviews, address employee concerns, and foster a positive work environment.
- Operational Oversight: Conduct regular property inspections and address operational challenges.
- Decision Making: Make critical decisions to achieve property goals and ensure smooth operations.
Qualifications
- Bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major;
- Experience in the large hotel operations, especially in Food & Beverage and MICE.
- Working experience in Thailand is preferred.
