Position Overview
The Operations Manager is responsible for planning, managing, and optimizing all operational activities related to industrial inspection, testing, and certification services. This role ensures delivery of high-quality services to clients in oil & gas, power, infrastructure, and manufacturing sectors while maintaining full compliance with Bureau Veritas standards and applicable international regulations (e.g., ISO/IEC 17020, ISO 9001).
The position plays a critical role in achieving operational efficiency, profitability, and customer satisfaction, while leading multidisciplinary teams across multiple project sites.
Key Responsibilities
2.1 Operational Management- Manage day-to-day operations of inspection and industrial service projects (onshore & offshore).
- Plan and allocate resources (inspectors, engineers, equipment) to ensure efficient project execution.
- Monitor project performance (cost, schedule, quality) and ensure timely delivery.
- Oversee mobilization and demobilization of manpower across multiple locations, including international assignments.
- Ensure adherence to contractual requirements and client specifications.
2.2 Technical & Compliance Oversight- Ensure all inspection and certification activities comply with:
- ISO/IEC 17020 requirements
- Relevant codes and standards (API, ASME, AWS, IEC, DOT, etc.)
- Local regulatory requirements (e.g., DIW / DOEB Thailand)
- Review and approve inspection procedures, ITPs, and technical reports.
- Maintain high technical integrity and consistency across all projects.
- Support accreditation audits and internal quality audits (ISO9000 and ISO 17020)
2.3 Team Leadership & Development- Lead, supervise, and develop a team of:
- Inspection Engineers
- NDT Personnel
- Project Coordinators
- Field Inspectors
- Conduct performance management, coaching, and training programs.
- Ensure competency and certification of personnel (e.g., ASNT, PCN, lifting certification).
- Promote a strong culture of safety, quality, and ethical behavior.
2.4 Business & Client Management- Act as the main operational focal point for key clients.
- Support business development by:
- Reviewing technical proposals
- Providing operational costing inputs
- Participating in client meetings and tender clarifications
- Maintain strong client relationships and ensure high customer satisfaction.
- Handle client feedback, complaints, and corrective actions effectively.
2.5 Financial & Performance Management- Monitor operational budgets, revenue, and margins.
- Optimize resource utilization to improve profitability.
- Track KPIs such as:
- Utilization rate
- Project margin
- On-time delivery
- Client satisfaction
- Identify cost-saving opportunities and operational improvements.
2.6 Health, Safety, and Environment (HSE)- Ensure strict implementation of Bureau Veritas HSE policies.
- Promote zero-incident culture across all operations.
- Ensure risk assessments, toolbox talks, safety walk and safety procedures are properly executed.
- Investigate incidents and implement corrective/preventive actions.
Qualifications & Requirements
Education- Bachelor's Degree in Engineering (Mechanical, Industrial, Civil, or related field).
- Master's degree is an advantage.
Experience- Minimum 10–15 years of experience in industrial inspection, oil & gas, power or related sector.
- At least 5 years in a managerial/leadership role.
- Strong experience in:
- Third-party inspection services
- NDT operations
- Lifting inspection / fabrication QA/QC
- EPC project environments
Technical Competencies- Strong knowledge of:
- ISO/IEC 17020
- International standards (API, ASME, IEC, ISO)
- Familiarity with accreditation bodies and regulatory frameworks.
- Experience with offshore and onshore project execution.
Leadership & Soft Skills- Strong leadership and team management skills.
- Excellent communication and client-facing abilities.
- Strategic thinking with strong problem-solving capability.
- Ability to manage multiple projects simultaneously under pressure.
Language- Fluent in English (written and spoken).
- Thai language proficiency is required.
Key Performance Indicators (KPIs)-
- Project delivery (time, cost, quality)
- Resource utilization rate
- Client satisfaction score
- Revenue and profit margin
- HSE performance (zero incidents)
- Compliance with ISO/IEC 17020 and audit results
Reporting Line
- Reports to: Industrial Services Manager
- Direct reports: Project Managers, Senior Inspectors, Coordinators, Branch Manager
Work Environment- Office-based with frequent travel to:
- Fabrication yards
- Client and BV sites (Thailand & abroad)
