Infrastructure Engineer

We are seeking a Platform Engineer to provide operational support and platform engineering services for a business-critical application environment. This role focuses on infrastructure support, cloud services, database administration, automation, security requests, and application operations. The ideal candidate should have hands-on experience supporting enterprise platforms across Windows Server, AWS cloud environments, Infrastructure-as-Code (Terraform), and SQL Server databases. OpenLink Endur experience is not required but will be considered a strong advantage. Candidates must possess strong analytical skills, troubleshooting capabilities, and the ability to quickly learn new technologies, business processes, and application domains.

2.Job Responsibilities :

• Provide day-to-day support for business-critical applications and platform services.

• Manage infrastructure-related requests, incidents, and operational activities.

• Support Windows Server administration, maintenance, patching, and troubleshooting.

• Maintain and support AWS cloud infrastructure and related services.

• Deploy and manage infrastructure using Terraform and Infrastructure-as-Code practices.

• Support SQL Server databases, including troubleshooting, query analysis, data validation, and performance investigations.

• Develop and maintain automation scripts using PowerShell.

• Investigate and resolve application, integration, and platform issues.

• Perform root cause analysis and implement preventive actions for recurring incidents.

• Support security-related requests, access management, and compliance requirements.

• Collaborate with development, infrastructure, cloud, security, and business teams to resolve production issues.

• Create and maintain operational documentation, support procedures, and knowledge articles.

• Participate in system upgrades, deployments, releases, and maintenance activities.

• Support monitoring, alert management, and service reliability improvements.

3.Primary skill set :-

• Infrastructure Engineering (Windows Server Administration, System Support, Troubleshooting)

• Cloud & Automation (AWS, Terraform, Infrastructure-as-Code, GitHub actions)

• Database Support & Administration (Microsoft SQL Server, SQL Query Analysis, Performance Troubleshooting)

4.Nice to Have skill sets :

• OpenLink Endur knowledge or ETRM platform experience (strong advantage)

• Energy Trading and Risk Management (ETRM) domain knowledge

• PowerShell scripting

• Java application support and troubleshooting

• Azure DevOps, Git, CI/CD tools

• Linux administration

• Monitoring and observability tools (Datadog.)

• ITIL / Service Management experience

• Enterprise application support experience

• Python (Strong advantage)

5.Soft skill sets :

• Strong analytical and problem-solving skills

• Fast learner with the ability to quickly acquire new technologies and business knowledge

• Curious mindset and willingness to learn complex enterprise applications

• Strong ownership and accountability

• Excellent troubleshooting and investigative skills

• Effective verbal and written communication skills

• Strong stakeholder management and collaboration skills

• Ability to work independently with minimal supervision

• Ability to prioritize multiple tasks in a production support environment

• Flexible and adaptable to changing business and technology requirements

Additional Requirements:

1. Travel Requirement (International/domestic) – Depend on project demands

2. On-Call Support – N/A

3. Working hours (shift/ Regular hours -Please specify the timing) – 8AM – 5PM