Position Summary
This role is responsible for leading the motor & non-motor insurance telesales team and ensuring strong execution of sales plans, productivity improvement, and quality standards. The incumbent will manage day-to-day telesales operations, drive team performance, develop frontline sales capability, and support the achievement of business growth targets through effective sales management and cross-functional coordination.
The role requires strong leadership in sales execution, people development, operational discipline, and compliance, while partnering closely with internal stakeholders to improve conversion, customer experience, and team effectiveness.
Key Responsibilities;
1. Sales Execution and Performance Management
- Lead the motor insurance telesales team to achieve assigned sales, conversion, and productivity targets.
- Execute sales plans, campaigns, and initiatives in line with company direction and business priorities.
- Monitor daily, weekly, and monthly sales performance, pipeline movement, and operational KPIs.
- Identify performance gaps and implement action plans to improve results at team and individual levels.
- Manage sales forecasting, incentive tracking, and regular performance reviews to ensure execution discipline.
2. Team Leadership and Capability Development
- Lead, coach, and develop managers, supervisors, and telesales staff to achieve strong sales performance.
- Build a high-performance culture with clear expectations, accountability, and continuous improvement.
- Support recruitment, onboarding, and ramp-up of new team members to ensure team readiness and growth.
- Strengthen coaching capability of frontline leaders to improve productivity, conversion, and sales quality.
- Partner with training teams to enhance product knowledge, sales skills, and customer communication standards.
3. Operational Management
- Oversee day-to-day telesales operations to ensure smooth execution and effective resource utilization.
- Manage lead allocation, call productivity, follow-up discipline, and sales workflow efficiency.
- Review and improve call scripts, sales approaches, and operating processes to enhance conversion outcomes.
4. Quality, Compliance, and Customer Standards
- Ensure telesales activities are conducted in compliance with OIC requirements, internal policies, and data privacy standards.
- Monitor sales quality, call handling standards, and customer communication practices.
- Work closely with QA and compliance teams to address audit findings, complaints, and process gaps.
- Promote ethical selling practices and maintain strong governance across the telesales team.
5. Cross-functional Coordination
- Collaborate with marketing, product, operations, QA, compliance, and technology teams to support sales execution.
- Provide business feedback and frontline insights to improve campaign effectiveness, product offerings, and customer targeting.
- Support management reporting by summarizing performance trends, risks, and improvement opportunities.
- Contribute to projects and initiatives related to sales process improvement, team expansion, and business growth
Qualifications;
- Minimum 8–10 years of experience in telesales, call center, sales, or insurance sales operations.
- At least 3–5 years of management experience leading telesales teams, preferably in motor insurance or non-life insurance.
- Strong experience in sales performance management, team coaching, and productivity improvement.
- Good understanding of motor insurance products, telesales processes, and sales compliance requirements.
- Experience in CRM systems, sales reporting, and performance analysis.
- Strong communication, leadership, and stakeholder management skills.
- Good command of Thai and workable English communication.
