IT Support Engineer
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Job Description
• Act as the single point of contact for all IT incidents and service requests, managing and prioritizing tickets to minimize backlog.
• Monitor system health and ensure business continuity following established incident management procedures.
• Troubleshoot and resolve technical issues, escalating to vendors when required, while keeping users informed of progress.
• Deploy, administer, and maintain end-user devices (computers, laptops, tablets, printers, mobile phones, scanners, etc.).
• Manage the full lifecycle of end-user and server infrastructure, including procurement, SOE builds, hardware diagnosis, warranty claims, and decommissioning.
• Maintain IT asset inventory, software/OS licensing, and conduct regular end-user audits.
• Administer Active Directory, security groups, and user accounts in collaboration with HR.
• Support video conferencing (on-prem & cloud) and general AV facilities.
• Commission, maintain, and decommission on-site network infrastructure, including racking, provisioning, and fibre/ethernet patching.
• Perform server maintenance through regular updates, backup monitoring, and troubleshooting.
• Ensure compliance with ALS cybersecurity standards, including systems validation and site access card management.
• Administer local server applications and support laboratory management systems.
• Contribute to IT policies, procedures, and organisational change management controls.
• Provide technical support to project teams and assist in rolling out new applications and solutions.
Working Hours:
Monday – Friday , 8:00 AM – 5:00 PM
Qualifications
Job ID: 152114787
Skills:
Networks, Wan, Dns, Group Policy, DHCP, Technical Helpdesk, Vpn, Lan, ADSL, Service desk, Active Directory, Microsoft Office Applications
Skills:
Sql, Windows Server, Exchange, network infrastructure, MS365, voice data, ITIL methodology
Skills:
M365, Intune, Dns, Mac Os, Windows, Microsoft Office, Network Troubleshooting, Video Conferencing, Vpn, files, Email, AI tools, Environmental Monitoring, printing, Security Systems
Skills:
DHCP, Windows Administration, Ldap, Dns, Group Policy, Ip Addressing, RAID configurations, Network troubleshooting commands and tools, Active Directory, Server infrastructure, Linux Operating Systems
Skills:
DHCP, Windows Administration, Dns, Ip Addressing, Group Policy, Linux Operating Systems support, Server infrastructure, RAID configurations, LDAP concepts, Network troubleshooting commands and tools, Active Directory
