IT Support Engineer

About the role

We are looking for a hands-on IT Support Engineer to keep our team's devices, networks, and systems secure and running smoothly. You will own the end-to-end IT lifecycle for our employees — from provisioning laptops on day one to maintaining firewall policies, enforcing access controls, and supporting internal security audits.

Key Responsibilities

• Provision, configure, maintain, and decommission company devices (Windows and macOS).
• Provide IT support for hardware, software, network, and access-related issues.
• Manage user accounts, permissions, SSO, and MFA across business systems.
• Maintain office network infrastructure, including firewalls, VPNs, Wi-Fi, and internet connectivity.
• Implement security best practices, patch management, and endpoint protection.
• Support internal audits, compliance requirements, and security initiatives.
• Maintain IT documentation, asset inventory, and operational procedures.
• Identify opportunities to improve IT processes and automate routine tasks.

Qualifications

• 2+ years in an IT support, sysadmin, or infrastructure role
• Hands-on experience setting up and managing laptops (Windows & macOS) with MDM tools (e.g. Jamf, Intune, or similar)
• Working knowledge of firewall administration — experience with any enterprise or SMB firewall solution (hardware or cloud-based) and solid understanding of rule management, NAT, VPN, and traffic filtering concepts
• Solid grasp of LAN/WAN networking: VLANs, DNS, DHCP, and general TCP/IP troubleshooting
• Experience managing user identities and access via Active Directory, Azure AD, Google Workspace, or Okta
• Familiarity with IT security best practices: endpoint hardening, MFA enforcement, patch management, and least-privilege access
• Prior involvement in IT audits or ISO/SOC compliance processes is a strong plus
• Strong communication skills — able to explain technical issues clearly to non-technical colleagues
• Organised, proactive, and comfortable owning tasks end-to-end in a fast-moving environment

Benefits:

• 20 days of annual leave
• 15 days of work-from-home (WFH) per year
• WFH every Wednesday
• Complimentary lunch every Tuesday and desserts on Fridays
• Health insurance coverage
• Performance-based bonus of up to 2 months salary

About Statrys:

Statrys is a Hong Kong/Singapore-based fintech company providing a suite of solutions for SMEs, startups, and entrepreneurs operating across borders. Our services include company incorporation, business accounts, foreign exchange, and accounting support, all designed to simplify the way businesses manage their operations internationally. With a focus on transparency, ease of use, and human support, we serve a global client base from offices in Hong Kong, Bangkok, and Singapore, offering multilingual assistance and tailored solutions across every stage of the business journey.

Learn more about us: https://www.statrys.com